Amazon Books Retail Associate - Georgetown (Flex Time)
Amazon, United States
Job Description
About Us:
Join the Amazon Stores team that launched Amazon Books and Amazon 4-star. Our stores provide a unique, physical extension of Amazon.com through a highly curated assortment of unique in-store shopping experience where customers can discover the next product they’ll love and interact with our knowledgeable and engaging associates. If you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you.
About You:
As a Retail Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You adhere to and maintain regular and punctual attendance, safety and quality standards and follow standard processes while identifying opportunities for improvement. You are flexible while working in an ambiguous environment with strong attention to detail, possess the ability to quickly prioritize tasks, collaborate, multi-task, have a willingness and enjoy learning new things, with a commitment to delighting our customers.
What You Do:
Deliver excellent customer service acting with a customer-first mindset when answering customer questions
Ask great questions to help identify customer needs and exercise great judgement in handling requests or difficult customer interactions
Introduce customers to exciting Amazon products and service that facilitates discovery of anything Amazon has to offer including device demonstrations in a simple and accessible way
Follow merchandising guidelines and execute space and signage changes as needed inside and outside the store building
Receive, stock, and replenish product
Utilize inventory management systems to scan, process, and count product
Operate all of the systems, tools, and devices used within the store, including manning the point-of-sale (POS) station.
Follow standard processes, identify opportunities for improvements and escalate when appropriate in a timely manner
Handle cash and provide accurate change to customers
Ensure that the store is safe, help clean the store, are diligent about keeping stations customer ready.
Support a store environment where all associates and customers are welcome
Perform additional duties as assigned work in a dynamic environment that is always to enhance the Amazon brand and exceed our customer expectations
Must be able to work flexible hours including nights, weekends and holidays
You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for shifts lasting up to 10 hours at a time with or without reasonable accommodation
Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
Job Specification
BASIC QUALIFICATIONS
High school or equivalent diploma
1+ year experience in a retail or customer facing environment or prior Amazon experience
PREFERRED QUALIFICATIONS
Prior experience working within Amazon Physical Stores
2+ years’ experience in a retail or customer facing environment
Strong understanding of Amazon devices and Amazon services
Strong verbal communication and customer service skills
Demonstrated success in problem solving and delivering results