Retail Technology Manager - Retail Store Technology
Samsung, United States
Job Description
Position Summary
Role and Responsibilities
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.
At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.
Are you ready to #OwnTheUnknown? Join us.
If you have ambitions to be a part of a Best in Class organization, Samsung’s Retail Experience Team is the place to be. The role of the team is to surround consumers with innovative Digital Experiences that truly "Enhance" their retail experience. It is an exciting time with Samsung and the Retail Experience Team is positioned to continue its growth. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be.
POSITION SUMMARY
The candidate will be responsible for management of systems and hardware across Samsung’s direct to consumer retail channel in the US and internal retail systems. This will include hardware specification and integration strategies, evaluate emerging technologies and how they can benefit our efforts, integrate software systems into the physical retail environment and broader retail organization, content deployment strategies and implementation of technology where it is an integral part of the performance requirement of the environment.
Job Specification
RESPONSIBILITIES
Technical Management
Delineate and drive system/hardware development, UAT and deployment
Deliver tier 1 & 2 Support for all retail technology systems and hardware
Build topology diagrams of all technical systems
Optimize system monitoring, security and compliance
Responsible for preventative maintenance
Identify potential risks and work to resolve
Create control strategy processes
Create issue escalation path(s) and review risks with appropriate corrective strategy
Responsible to lead onsite technical work and new store openings
Identify new and strengthen partnerships with technology vendors
Responsible for conducting equipment testing
Collaborate with corporate team including but not limited to store marketing for digital content deployment
Technical Understanding
Point of sale systems
Network infrastructure management and security
Scheduling and time keeping solutions
Store traffic measurements
Digital content management/deployment
Video security solutions and monitoring
SharePoint
Project management tools
Sales enablement tools
Enterprise/Mobility management
QUALIFICATIONS
Bachelor’s level degree with 4-6 years of directly related experience is required or industry certifications
Experience should include telecommunications industry product management, IT industry, wireless telecommunications position requiring management of product development, logistics, distribution, program management, and long-term product planning
Knowledge in wireless networking, routing & switching, mobile technologies markets, multimedia subsystem and broadband technology standards
Strong organizational and time management skills
Experience managing external vendors
Excellent written and verbal communication skills
Experience developing presentations using a Microsoft suite.
PMP or equivalent Certification preferred
Requires strong influencing skills without authority
Experience with IoT, AR, and AI projects is plus
Ability to travel 50-75% of time
Ability to work cooperatively and build strong relationships with peers and senior leadership locally and globally; sharing ideas and developing effective business processes in support of the company mission.
Ability to collaborate and be comfortable dealing with ambiguity, influencing across multiple complex organizations, creating effective business partnerships.
Polished interpersonal skills, including strong verbal and written communication skills in local market language.
Ability to effectively manage multiple projects, have attention to detail, and work effectively under deadlines in a collaborative and matrixed environment.