Enterprise Customer Success Manager - West Coast
Dataiku, United States

In this role, you'll help the team:

• Actively serve a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
• Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku’s Data Science Studio (DSS) & Services
• Help clients translate the business use cases they’re trying to crack into data science solutions
• Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with DSS
• Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production
• Implement customer engagement strategies including consistent Executive Business Reviews
• Leverage Customer Health analytics to identify customer expansion opportunities & churn risks
• Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals
• Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources
• Collaborate with Marketing to grow library of customer testimonials
• Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team
• Stay current customers on Dataiku’s products, competitive landscape & data science trends
• Embrace & contribute to Customer Success team methodologies

You may be a good fit for the role if you have:

• Passion for serving large organizations and for data science
• Comfort establishing credibility with key customer decision makers & influencers
• Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT
• Working knowledge of databases and big data technologies such as Hadoop and Spark preferred
• Validated results in prior role
• At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science
• Ability to travel up to 40% of the time (pre-COVID times)
• Government/federal experience

Expected Outcomes

• Increased depth & breadth of product adoption across customer accounts
• Identification of additional revenue opportunities for Dataiku Sales team
• High revenue retention with limited churn & downsells
• Verifiable customer proof points, references and case studies across customer portfolio
• High NPS & Customer Satisfaction score

Benefits

• Opportunity to join Dataiku early on and help scale the company
• Competitive compensation package, equity, health benefits, and paid vacation
• Trips to Paris (our European HQ)
• Opportunity to work with a smart, passionate and driven team

Job Rewards and Benefits