Sr. Customer Success Manager
UiPath, United States
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold.And that’s not just words on the walls.
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make robots, but we hire people. Would you like to be part of this journey?
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. RPA Customer Success Managers are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of UiPath and to improve the overall quality and maturity of its use.A major area of responsibility for RPA Customer Success Managers is helping customers structure and manage companywide UiPath deployments, coaching the customer’s project team on UiPath’s deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self-sufficiency and business value.Working closely with UiPath’s Account Executives and Solutions Engineers, part coach, project manager, business consultant and product expert, our RPA Customer Success Managers are continually focused on helping some UiPath’s largest customers improve their team communication to be successful with UiPath.What you will do at UiPath:
UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a r
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make robots, but we hire people. Would you like to be part of this journey?
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. RPA Customer Success Managers are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of UiPath and to improve the overall quality and maturity of its use.A major area of responsibility for RPA Customer Success Managers is helping customers structure and manage companywide UiPath deployments, coaching the customer’s project team on UiPath’s deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self-sufficiency and business value.Working closely with UiPath’s Account Executives and Solutions Engineers, part coach, project manager, business consultant and product expert, our RPA Customer Success Managers are continually focused on helping some UiPath’s largest customers improve their team communication to be successful with UiPath.What you will do at UiPath:
- Empathize with every aspect of the customer experience, putting customers’ needs first
- Drive a success plan strategy to deliver positive business outcomes in alignment with customer objectives
- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty
- Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges
- Continually identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient
- Mentor and provide guidance to newer RPA Customer Success Managers and partner with UiPath’s Account Executives to help them be more effective
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials
- Help drive customer references and case studies
- 10+ years’ relevant work experience in a customer-facing, customer success, account management or strategic consulting organization
- SaaS experience preferred
- Solid technical background in digital technologies a benefit
- Experience in project management, technical sales and professional services preferred
- Experience presenting to C-level executives from the business area
- Self-motivated, persuasive and proactive team player with innovative ideas to inspire customer loyalty and adoption
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
- Strong analytical and problem-solving skills
UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a r
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