Senior Talent Operations Specialist for Customer Support Services
Atlassian, United States

Atlassian is continuing to hirewith all interviewing and on-boarding done virtually due to COVID-19.All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Job description
We're looking for a strong talent operations specialist to join the Customer Support and Success team at Atlassian. This role will focus on maturing our people processes and building our management capability. If you are passionate about enabling people and teams, then we need you!
You'll work with leaders and subject matter experts to deliver impactful outcomes to the organization, bringing order and focus while leaving room for flexibility and innovation. In this role you will be a highly influential individual contributor. You'll promote infectious urgency around you, as a mentor, multiplier, thought leader, negotiator, and awesome communicator rolled into one.
More about you
You value high-quality work and like asking "why" to unravel a seemingly complex problem and get to the root cause. You combine curiosity, judgment, humility, and drive, and take a systems perspective, engendering a collaborative environment where teams work together to solve problems with a positive outlook.
When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise sound judgment to drive ahead. You possess strong organization, communication, and facilitation skills, and are an effective change leader, able to influence and advocate for your customers. You turn insights into action and effectively coach others to do the same. You're comfortable interacting across all levels of an organization and can facilitate discussions and field questions like a pro.
You learn quickly and deliver value quickly in new areas to keep pace with our rapid growth and evolution. You’re great at managing a variety of initiatives simultaneously and set clear priorities for your work, even in highly ambiguous situations. You employ multiple tools, methods, and techniques to get things done.The experience we’re looking for includes:

• Experience mentoring and coaching managers outside of your direct hierarchy
• Demonstrated ability to influence leaders at all levels, including senior leadership
• Proven integrity working with highly sensitive, confidential data
• Experience leading large-scale programs, transforming complex systems and processes, suggesting user-focused improvements, and leading change across a globally-distributed workforce
• Strong performance assessment skills, and the ability to coach others to be stronger assessors of skill and performance.

On your first day, we'll expect you to have:

• 5+ years of front-line management
• Experience managing other managers
• Development and improvement of talent processes
• Experience working in a high-growth, high-tech environment

Some sample responsibilities include:

• Running and evolving our quarterly performance management and promotion processes, including calibrations for a 600+ person global organization.
• Working with new and experienced managers to foster their ability to assess, coach, and develop their team members.
• Serving as the main point of contact for alignment with central HR talent programs.
• Leading the organization through changes to our talent processes.

More about our team
You'll join a growing Operations Enablement Team located in multiple regions across the globe. You'll be working very closely with the CSS Leadership Team and Atlassian’s People Team.
We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things. Good food, coffee, and whiteboards are a few of our favorite things!
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning amp; growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the w