Senior Manager- Learning Development for Customer Support Services
Atlassian, United States

Atlassian is continuing to hirewith all interviewing and on-boarding done virtually due to COVID-19.All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Job description
Are you passionate about leading learning and development? Does enabling outstanding performance through learning and development excite you every day? We're looking for an experienced leader to mature our global leadership and development program for our global Customer Success Services (CSS) organization. We’re defining and building a team focused on the development of every employee and leader within CSS. If you are passionate about driving learning and development to enhance business value and building a high-performing global team then we need you!
In this role, you lead our growing team of learning specialists and partner with our Operations team globally to ensure excellent learning experiences for our team from their first day on the job onward, as they grow in their careers to their fullest potential, developing in ways they could not elsewhere.
More about you
You value high-quality work with attention to detail and have a track record of delivering it. You combine curiosity, judgment, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You cultivate partnerships with people at all levels inside and outside the organization to gather insights, determine solutions, and marshal support to move forward to positively impact business outcomes.
You love collaborating, and you’re quick to ask questions, address issues, and give praise. When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in change management and turning information and questions into action. You can quickly learn and be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.Some example responsibilities include:

• Lead the development and delivery of CSS learning and development, including high-impact new hire and ongoing learning pathways and product and technology changes, spanning multiple geographies and audiences
• Grow, manage, and develop the CSS learning and development team
• Define and iterate on training processes to support scale and rapid growth
• Translate business needs into efficient, engaging, and ongoing training programs
• Design, implement, and track metrics to measure the impact of learning interventions worldwide

On day one, we will expect you to have the following experience:

• 5+ years of people management experience
• Strong training experience within a technical organization
• Experience building and owning a training program at scale
• Ability to establish and evolve an overall training strategy and prioritize resource allocations to drive rapid value-delivery in a dynamic environment

More about our team
You'll be joining a growing Learning amp; Development team serving multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there is laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning amp; growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart