Onboarding Project Manager Job in United States
SellerCloud , United States

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021
Location(s)

Job Description

SellerCloud is seeking an Implementation Specialist to join our team where we are currently supporting hundreds of clients. We are expanding due to rapid growth and have openings in our Lakewood, New Jersey location. Sellercloud is a Software-as-a-Service (SaaS) company and a leading ecommerce management system. As an Implementation Specialist, you'll interface with clients that are just starting to use our software, as well as existing clients that need further assistance. We have a comprehensive training program for new employees. As your knowledge of our system grows, there is opportunity for career advancement within our organization.

You will:

  • Evaluate and thoroughly assess client needs and develop workflows / configurations that support their business processes
  • Coordinate with clients to design project scope and objectives and ensure achievement of implementation within required time frame
  • Provide training, and end-user support during and after the implementation process to enable optimal utilization of our software
  • Test and troubleshoot final system setups.
  • Verbal communication with clients on a weekly basis during setup and initial implementation
  • Keep Set up Form up to date with progress of each account set up
  • Escalate to TL any issues, frustrations or changes in client responsiveness related to account
  • Obtain proper understanding of client’s needs and workflow through verbal communication
  • Draft specifications for custom solutions including business and technical requirements
  • Manage the entire delivery process for custom development work
  • Test and troubleshoot all proposed changes and projects with the client
  • Recommend improvements to all procedures and ensure optimal level of client satisfaction at all times

Requirements

  • Professional verbal and written communication skills
  • Strong interpersonal skills and ability to work as a team as well as independently
  • Strong organizational and time management skills
  • Analytical and critical thinking skills
  • Ability to learn quickly and adapt to changes
  • Basic knowledge of MS Office suite
  • Knowledge of e-commerce and a technical background are a big plus

Benefits

  • Employer contribution to health insurance and dental insurance premiums
  • 401K
  • Paid time off

Job Specification

SellerCloud

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