Service Implementation Specialist, Global Job in United States
Sinch , United States

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021

Job Description

Sinch brings businesses and people closer with tools enabling personal engagement. Sinch is a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base ranging from large enterprises to SMEs through a broad set of web service APIs. Sinch's APIs and the platform deal with over 30 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

The essence of the role

As our Service Implementation Specialist you are part of a global Service Implementation team, reporting to the Director Product Operations. The Service Implementation team is responsible for on-boarding and implementing the mobile messaging solutions with Sinch clients and partners globally.

This is a vital role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently.

As our new Service Implementation Specialist you will:

  • Responsible for the performance and coordination of all Operator and Partner administration
  • Maintain ordering, deployment and on-going usage of messaging services for Sinch clients
  • Ownership of internal processes related to client orders and provisioning of inbound numbers or registered senders
  • Communication with internal and external stakeholders to detail requirements, changes and service modification
  • Keep up to date documentation on provisioned attributes with Sinch partners globally
  • Review current processes and look for quality and efficiency gains where possible

We are energetic, pragmatic, and humble and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day.

Who are you?

We believe you are an analytical and driven individual with a can-do attitude, ready to take on the challenge! You have a strong sense of ownership and can handle several ongoing topics with different stakeholders. You constantly strive to identify areas of improvements and perform troubleshooting.

In order to contribute to this role you have:

  • Experience from working in the SMS Mobile industry
  • 1 - 3 years of experience using PC-based applications in the telephony or IT services industry
  • Knowledge or exposure to wireless carrier processing processes
  • Fluency in written and spoken English

Big plus!

You’ll stand out from the crowd if you have:

  • Experience using web-based CRM or Service Desk applications; or Atlassian Service Desk/JIRA
  • High School degree; Associates degree and/or equivalent IT work experience and training is preferred.

Last date to apply is Sunday the 10th January 2021.

English is our corporate language, please submit your application in English

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

Are you ready? Join us on our journey!

About the recruitment process: To help us place the right person in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.

Job Specification


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