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Desktop IT Support Lead / Manager Job in United States
Augmedix , United States

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021

Job Description

About Augmedix:
Augmedix is a health care services technology platform deployed across the US with many of the nation’s largest health systems. Our mission is to rehumanize the clinician-patient interaction by allowing our clinicians to fully focus on patients. We provide remote, technology-enabled, real-time EHR scribing and productivity services to clinicians. Our service saves doctors more than 10 hours a week and increases clinical efficiency by 40%.
About the role:
Augmedix is seeking an experienced and motivated leader to manage our growing IT Support team. Based in San Francisco, this is a hands-on role where you will be responsible for leading a team that manages laptops, laptop infrastructure, and applications/tools for our employees globally.You want to improve our enterprise infrastructure, identify better software tools to make our employees more productive, and improve the IT processes to make the team more productive. You have a passion for technology, you are detail-oriented, and you enjoy collaborating with others. The Desktop Support Lead will plan future growth and deployment of our datacenter and new site location infrastructures including Layer 1-3 planning, VoIP systems, and management of SaaS services.Your Responsibilities:
  • You will own our entire IT infrastructure, from employee desktop support to enterprise network infrastructure, including firewalls, routers, VPNs, etc.
  • Establish, maintain and publish KPIs and SLAs for the IT Support Team performance
  • Support employees in resolving problems with IT issues, including hardware, software, operating systems (Mac/Windows), and desktop and cloud applications
  • Lead projects to continuously improve our IT Support process
  • Develop, document, and ensure compliance with department standards, policies, and procedures
  • Responsible for development of IT equipment lifecycle policy and vendor management
  • Provide coaching and mentoring to less experienced team members
  • Participate in the evaluation and final selection of future technologies and devices
  • Partner with the Network Operations team
  • Optionally, you can be responsible for hiring, performance management, and career development of the IT support team
About You:
  • 7+ years of IT experience
  • Strong customer service focus to successfully interact with end-users and peer teams
  • High degree of initiative, mature judgment, and discretion
  • Must perform well in high-energy, dynamic and team-oriented environments
  • Extensive experience with Windows and MacOS operating systems
  • Extensive experience with Active Directory
  • Extensive experience with SCCM/JAMF/MDM
  • Strong knowledge of Cisco/Meraki firewalls/VPNs
  • Must possess effective verbal and written communication skills
  • Ability to coordinate with geographically dispersed teams to achieve desired results
  • Experience working with an enterprise ticketing system
  • Consistently seeks to develop self and skills needed to be prepared for future opportunities
  • Ability to communicate complex ideas or situations in easily understood, non-technical terms
  • Self-motivated achiever who gains satisfaction from providing excellent customer service
Nice to Have:
  • VMWare ESXi
  • CCNA certification
  • Project management experience
  • Knowledge of security policy requirements in a HIPAA environment

Job Specification


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