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Account Manager (Remote) Job in United States
Augmedix , United States

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021

Job Description

About Augmedix:
Augmedix is a health care services technology platform deployed across the US with many of the nation’s largest health systems. Our mission is to rehumanize the clinician-patient interaction by allowing our clinicians to fully focus on patients. We provide remote, technology-enabled, real-time EHR scribing and productivity services to clinicians. Our service saves users more than 10 hours a week and increases clinical efficiency by 40%.
About the Role:
Our Account Managers are the champions of customer delight for both our clinician users and health system customers. Account Managers accelerate Augmedix by improving customer adoption, engagement, and growth. In collaboration with other teams, we bring the full power of Augmedix to help customers achieve business value faster and drive customer delight through their use of Augmedix. Account Managers split their time between remote and onsite visits for our customers, and are strategic quarterbacks in charge of customer retention, customer satisfaction, and ultimately expansion of the Augmedix footprint across customers.
This is a remote position open to applicants located anywhere in the US who are able and willing to travel up to 50% of the time (when we are able to do so safely). Duties and Responsibilities (but are not limited to):
  • Steward a high-quality customer experience and develop high-trust, high-integrity relationships with all customer stakeholders - clinician users, clinical operations staff, executive and business operations teams.
  • Hyper focused on the delivery of business value to your portfolio of assigned customers to ensure you exceed all customer retention goals
  • Work closely with customer executive teams to advance business development at each health system, including sourcing referrals, expanding footprint of clinician users, and selling new product offerings. Exceed all growth targets across the portfolio of assigned customer accounts.
  • Develop strong working relationships with all Augmedix departments and employ creative problem solving to resolve customer issues. (Working relationships include management of multiple dotted-line direct reports.)
  • Communicate consistently, habitually, and with extreme professionalism in person, on the phone, and over email.
  • Conduct effective and tactful presentations to all customer audiences, ranging from executive teams, clinician users, clinical staff or business contacts.
  • Develop expertise with Augmedix hardware and software. Troubleshoot as needed, and channel product improvement ideas to the Augmedix Product team.
  • Develop expertise with scribing and clinical operations, including clinician workflows, productivity best practices, and the roles and responsibilities of all clinical professionals.
  • Manage customer records diligently in our CRM and service ticketing systems.
  • Manage and utilize customer success dashboards.
  • Relentlessly suggest ways for the team and the company to improve customer delight.
  • 3+ years in account management, customer success, sales, or a customer support role.
  • College degree required.
  • Health care experience is a strong plus.
  • Obsessive about ensuring a world-class customer experience for customers.
  • Highly entrepreneurial: creative and proactive in solving problems.
  • Exceptional communication, presentation, and conflict resolution skills.
  • Strong project management skills, with a keen ability to think critically, prioritize effectively, and communicate expediently.
  • Nuanced attention to detail in execution and a mature sense of accountability.
  • Works well with a variety of different personalities.
  • Excited to thrive in a fast-paced, highly dynamic growth-stage company.
  • Highly proficient with digital tools, cloud-based office suite software, and CRM systems.
  • Intellectually curious and strategic.
  • Comfortable with travel 50% of the time.

Job Specification


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