Olive’s AI workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive’s vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.
As Olive continues to blaze a trail in AI and automation programs and solutions in the healthcare space, we are growing our team of Strategic Solution Architects to drive solution identification, design, feasibility, business impact, and value story. Strategic Solution Architects play a key role in establishing our customer partnerships during the tail end of our sales pursuits and ensuring we start our implementations from a strong foundation. Our SSAs typically have subject matter expertise in one or more key functional areas across the provider healthcare landscape such as, front-end/back-end revenue cycle, patient access, pharmacy administration, supply chain, EMR/ERP platforms, integration technology and others. This role will be part of the Strategic Assessment Team, within the Customer Experience Team.
The Strategic Assessment Team also serves as the bridge between sales and delivery. You will share the framework for program governance, set expectations for system access, identify key points of contact on the customer side, and help finalize the detailed requirements and design before transitioning the account to the Customer Experience implementation teams.
Responsibilities:
- Strategically lead Olive Assessments to identify the best opportunities for customers and Olive from a automation design standpoint
- Collaborate with the sales team to support candidate processes for automation (CPA) ROI calculations for impacts related to cost, revenue, compliance, and other strategic value.
- Support Olive Assessments with data gathering and analysis to ensure the appropriate areas of opportunity are targeted, including analysis of denials, write-offs, A/R and other key data elements
- Continued development of Olive’s standard data requests and assessment approach with the goal of improving efficiencies in prospecting and securing positive outcomes
- Lead and prepare for customer interviews during assessments and automation prospecting conversations
- Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes, guiding and advising customers through additional changes to their organization outside the immediate solution. Such as changes to internal job descriptions, repurposing of staff, change management and standardization efforts required, etc.
- Partner with customers to develop detailed business requirements and to explore available solutions to drive business value through technology
- Work with Technical Architect to effectively navigate hosting, infrastructure, VM, credential and security conversations during program initiation
- Identify and develop solutions, both operational and technical, that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution.
- Communicate with internal and customer team members. Works to influence team members regarding solution design, process and/or approaches.
- Work with the Performance Improvement Team to support AlphaSite teams in creating standard perpetual impact models for automation use cases, including justifiable business cases to be taken for customer approval
- Keep internal stakeholders and the executive leadership team informed of assessment and pursuit status and key issues that may impact the assessment
- Collaborate internally with all levels of the revenue organization - Chief Revenue Officer, Executive Directors, Strategic Account Leads, Customer Program Executives, Program Managers, and Solution Architects
- Provide marketing with new data trends from our customers that highlight the impact automation is having for specific candidate processes for automation (CPAs)
- Work with the Customer Experience implementation teams to transition customer context and relationships seamlessly into the implementation cycle
Requirements
- Bachelor’s degree or equivalent professional experience managing healthca