Let’sGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between our members/customers, our global network of laboratories and our physician led clinical teams. We are enabling our valued customers and health plan members to actively manage and track their own clinical outcomes.
Job Summary
Due to our continued success, we are expanding our Lab Query team and are seeking Lab Query Specialists to join the team. Reporting to the Lab Operations Lead, the Lab Liaison will work within the team to resolve issues and collect information from our customers and members to expedite lab processing and the delivery of results.
The Lab Query Specialist position is based in LGC lab located in Monrovia, California.
Responsibilities Include:
- Follow up with customers and members for required information to resolve issues or to gather information needed to complete the testing process
- Follow up with customers and members in relation to inactive kits to complete the testing process
- Identify trends/patterns in results and escalate appropriately
- Collaborate with the team to identify sources of issues and make recommendations to address the problem or improve the overall lab query process
- Change order requests and lab requests when required
- Handle inbound and outbound calls and email inquiries as needed to support service requirements
- Meet company objectives by helping out with other special projects or assignments as requested by leadership
Requirements
- Bachelor's Degree or equivalent work experience in a customer service environment
- High level of comfort with technology and working knowledge of Google tools
- Working knowledge of Amazon Connect telephony platform and SalesForce a plus
- Ability to work independently in a fast paced, high growth, virtual environment
- Excellent organizational, written and verbal communication skills
- Critical thinking and problem-solving skills required
- Excellent collaboration skills and ability to work with others
- Natural ability to demonstrate empathy and inherent desire to help others
Let’sGetChecked is committed to creating an inclusive organization and welcomes people who have different knowledge, perspectives, experience and working styles from across the global population.
Benefits
- 401K
- PTO
- Medical
- Dental
- Vision