EdCast is the AI-Powered Knowledge Cloud solution for unified discovery, personalized learning and knowledge management across the enterprise. Its award-winning platform is used internationally by Global 2000 companies and large government organizations, including NASSCOM and World Economic Forum, to solve the discovery and curation problems across all external and internal knowledge sources. EdCast's offerings include its Learning Experience Platform (LXP) and MyGuide's in-app guides, intelligence, and automation for business software.
Website: - www.edcast.com
Website: - www.myguide.org
Customer Success Manager - Contract to Launch
This position will focus on onboarding of new customers and facilitating growth and expansion of existing customers. It requires deep technical knowledge and strong organizational/project management skills.
- The Customer Success Engineer will work with new and existing customers to derive business value (ROI) from their investment and identify and execute on new business opportunities.
- Deploy MyGuide to new customers. Implementation consultant and project management activities.
- Prepare for and run new customer kickoff meeting, work with customers to define success criteria, milestones, and objectives, build and execute on project plans
- Understand the customers business, their needs and challenges, and be a trusted advisor recommending solutions that meet the customers needs.
- Develop Deep Product Knowledge and explain technical concepts and answer technical questions.
- Assist with late sales process, technical demo’s, solutions overviews, etc. Sales Engineering (SE) or Solution Consulting activities.
- Develop technical solutions that leverage the deep capabilities of MyGuide product
- Prepare presentations, and demo MyGuide to new stakeholders within the organization. Articulate the value of MyGuide to identify expansion and upsell opportunities.
- Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence solution delivery and adoption.
- This role will initially specialize in EdCasts MyGuide product offering, and later expand to represent other EdCast products within your assigned customers.
Requirements
- 5+ years of customer facing and technology experience using Saas applications, front-end web development, or other applicable software.
- Hands on Technology experience with SAML and OAuth based SSO, Databases such as MySQL and ability to write complex queries, experience with logging and monitoring tools, understanding of Javascript, DOM, and Web App frameworks. Working knowledge of REST and SOAP Web Service standards.
- Deep understanding of SaaS customer engagement and customer success methodologies.
- Strong communication, ability to prepare and present to technical and business audiences.
- Experience with solution selling or technical sales enablement.
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers and influence decisions.Proven ability to map the customer’s business process to product capability.
- Strong interpersonal skills that establish Trusted Advisor relationships with clients.
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
Benefits
An opportunity to get ahead in your career by building a great and exciting portfolio that helps others get ahead in theirs. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations.
We believe in lifelong learning. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.