EdCast is the AI-Powered Knowledge Cloud solution for unified discovery, personalized learning and knowledge management across the enterprise. Its award-winning platform is used internationally by Global 2000 companies and large government organizations, including NASSCOM and World Economic Forum, to solve the discovery and curation problems across all external and internal knowledge sources. EdCast's offerings include its Learning Experience Platform (LXP) and MyGuide's in-app guides, intelligence, and automation for business software.
Website: - www.edcast.com
Website: - www.myguide.org
Senior Customer Success Manager - Launch To Success
This position will focus on long term success and growth of established enterprise customers. You must be a strong relationship builder and demonstrate experience influencing decision making.
- The Sr Customer Success Manager will work with new and existing customers to derive business value (ROI) from their investment and identify and execute on new business opportunities.
- Fully own the customer relationship from late in the sales process, through implementation, to BAU, upsell, expansion, and renewals.
- Understand the customers business, their needs and challenges, and leverage DEEP PRODUCT KNOWLEDGE to be a trusted advisor recommending solutions that meet the customers needs.
- Demonstrate ongoing ROI and facilitate internal product advocacy.
- Prepare presentations, and demo MyGuide to new stakeholders within the organization. Articulate the value of MyGuide to identify expansion and upsell opportunities.
- Prepare and conduct regular check-ins and QBRs with stakeholders and leadership in order to maintain high levels of engagement and continually refine how MyGuide is positioned within the organization.
- Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence solution delivery and adoption.
- This role will initially specialize in EdCasts MyGuide product offering, and later expand to represent other EdCast products within your assigned customers.
Requirements
- 8+ years of customer facing and technology experience using Saas applications or other applicable software.
- Strong communication, ability to prepare and present to technical and business audiences.
- Experience with solution selling or technical sales enablement.
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers and influence decisions.
- Deep understanding of SaaS customer engagement and customer success methodologies.
- Proven ability to map the customer’s business process to product capability.
- Strong interpersonal skills that establish Trusted Advisor relationships with clients.
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously. Project management experience is a plus.
Benefits
An opportunity to get ahead in your career by building a great and exciting portfolio that helps others get ahead in theirs. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations.
We believe in lifelong learning. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.