Client Support Coordinator (Contract) - Afternoon/Evening Shift (copy)
Q4, United States

About Q4Q4’s objectives are simple. Hire smart, diverse and capable people to build the best platforms possible and provide exceptional client experiences.
We’ve been revolutionizing the Investor Relations space, connecting over 2,300 public companies including Nike, Amazon, Shopify amp; Apple with investors using our cloud-based full-stack IR solutions for the past 14 years.
If you’re looking for a career opportunity with a fast-growing tech company and a ‘get it done’ attitude then we want to hear from you.
About Q4Q4’s objectives are simple. Hire smart, diverse and capable people to build the best platforms possible and provide exceptional client experiences.
We’ve been revolutionizing the Investor Relations space, connecting over 2,300 public companies including Nike, Amazon, Shopify amp; Apple with investors using our cloud-based full-stack IR solutions for the past 14 years.
If you’re looking for a career opportunity with a fast-growing tech company and a ‘get it done’ attitude then we want to hear from you.Key Responsibilities.

• Acting as the point of contact and communicate service request status to all participants (internal stakeholders and clients) both within Support and cross-functionally
• Coordinating and monitoring requests, inclusive of first response and triage
• Setting timelines for service requests and ensuring internal stakeholders and clients are updated on the request status
• The successful candidate would have excellent time management skills and the desire to work in a fast-paced environment
• Work with the Team Lead or Manager to eliminate blockers and escalations management
• As a Support Coordinator, you’ll use and develop valuable professional skills in project coordination, knowledge management, and customer service
• You’ll work with several departments in Client Operations, primarily Client Support and Client Experience teams, all the while building familiarity with our publicly traded clients
• Our Support group is a launching point for career opportunities in our other groups, including Product Development, Activations, and non-technical groups such as Client Experience
• Hours of work: Regular hours of work: 12PM to 8PM PT, however on a quarterly basis during our busy periods, the successful candidate must be flexible between 11AM to 9PM PT (Shifts will always be 8 hours and determined based on business needs).

Qualifications

• Minimum 2-3 years of customer service experience
• Proven work experience as a Coordinator or similar role
• Solid organizational skills, including multitasking and time-management
• Prioritization, escalation and an appropriate sense of urgency.a must
• Strong client-facing and teamwork skills
• Strong communication skills
• Ability to remain calm under pressure
• Technical and Financial experience are a bonus!
• Experience working in a ticketing system and queue management
• Driven to expand knowledge and solve problems

Why Q4?We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:
- 360 Support. Leverage our lifestyle benefit and employee assistance program to spruce up your workspace, invest in personal wellness or simply spoil yourself!- Unlimited paid time off and flexible working hours. Rest is important. Enough said.- Flexible working environment. Choose your home, one of our trendy offices or mix it up.- Generous health and lifestyle benefits. You are in charge of your benefit dollars.- Virtual team building and socials. Keeping people connected is important.Invest in your development. We’ll help you with your tuition.
Join #Q4orceQ4’s diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.
Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please indicate this during the interview process.