Staff Accountant, Customer Experience
GovX, Inc., United States
Job Description
The Staff Accountant, Customer Experience role is a full-time position responsible for supporting GovX’s efforts to prevent fraudulent activity, promote customer satisfaction via financial transaction processing, and minimize related financial losses. The role will work in conjunction with the Accounting team and will report to the Controller. Scheduled work days will be Tuesday through Saturday after the first couple Mon-Fri training weeks.
Responsibilities
- Review orders flagged by automated fraud prevention systems, including investigating account details, verify information via phone and email communications with customers as needed, and make final judgements on risk.
- Aid in the processing of customer order issues including returns, cancellations, and refunds.
- Investigate violations of Terms of Use and educate customers on compliance.
- Identify and report trends and communicate to others on the Accounting team and across departments to improve fraud prevention procedures.
- Investigate and resolve chargebacks with a customer-oriented approach and provide evidence to dispute unsupported claims.
Position type and expected Hours of Work
This is a full-time Tuesday Saturday position; typical work hours will vary dependent on volume demands; approx. 40 hours weekly.
Supervisory Experience
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional environment subject to state and local health ordinances. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical/Mental Demands
- Physical - This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
- Mental Problem solving, making decisions, interpret data, organize, read/write.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong organizational skills with the ability to multi-task and prioritize.
- Working knowledge of Excel.
- Commitment to excellence.
- Team player.
Travel
No travel is expected for this position.
AAP/EEO STATEMENT
EOE. Veterans/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Experience with Microsoft Office (Word, Excel and Powerpoint)
- AA degree or equivalent
Benefits
- Exposure to a growing ecommerce company
- Collaborative work environment in a modern office
- Competitive Insurance Benefits including Medical, Dental, Vision, and Life
- 401k including Employer Match
- Gym on site (availability subject to local health ordinances)
- Ergonomic work stations
- Employee discounts on the GovX site