About the Company:
Single Digits is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions. The company offers complete guest and resident internet and connectivity solutions, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking. Single Digits currently serves over 3300 customers across the hospitality, student housing, MDU, transportation, and federal and municipal government facilities.
About the Position:
The On-Site Representative / Field Technician will report to the Site Manager in a remote environment with excellent corporate culture within a multiple entity, multi-currency environment. Primary focus will be on maintaining a data network that provides wired and wireless connectivity along with video services to the end user.
The On-Site Representative / Field Technician is entrusted with the following responsibilities:
Maintaining a high level of customer satisfaction.
Auditing the systems in place on a weekly basis.
Keeping documentation updated as network changes are made.
Processing work orders in a timely manner.
Monitoring system performance and customer complaints.
Interacting with the end users to identify any potential problems.
Assisting any users with problems or questions.
Requirements