Senior Account Manager
Jellyfish Group Ltd, United States

Jellyfish, delivers digital marketing solutions across the world for a host of impressive brands from their offices in the US, Europe, Asia and South Africa. Jellyfish’s award-winning combination of technology and talent help it to deliver paid media, UX, SEO, social media, analytics, optimization, creative and development solutions.

You will have responsibility for a portfolio of Jellyfish clients, delivering campaigns across a range of agency disciplines. You will be the primary agency contact, tasked with overseeing campaign output and liaising with your clients on a regular basis. You will facilitate internal coordination of cross-channel activity to drive revenue growth for both the agency and the client.

Responsibilities

• Spot checking and analyzing a portfolio of campaigns as to provide guidance and recommendations to the Account Management Team to hit and exceed client expectations and KPIs
• Working closely with the Account Directors to implement and facilitate strategic opportunities that have been identified for client campaigns (new and existing clients)
• Nurturing positive, collaborative working relationships with clients, colleagues and third party suppliers
• Acting as the custodian of client records, information and instructions held in accordance with Jellyfish company policy
• Taking ownership of client needs/requests and facilitates their completion
• Managing and monitoring the production and presentation of client facing reports, studies and presentations to Jellyfish brand standards
• Attending and facilitating key account meetings
• Achieving continuous improvement by pro-actively assessing Jellyfish’s working relationships, practices and methods
• Maintaining an in depth understanding of Jellyfish’s marketplace, with a particular emphasis on all new and emerging initiatives

Requirements

• 4+ years of experience in digital marketing account management; with previous accountability for annual billings in excess of $2M
• In-depth knowledge of the technologies and processes involved in running online marketing campaigns
• Experience working in cross functional teams
• Ability to work across multiple accounts and projects
• Strong verbal and written communication skills
• Strong interpersonal skills, particularly influencing and listening skills.
• Strong customer telephone and face to face skills
• Confident and articulate presenter
• Proven ability to proficiently chair meetings.
• Advanced knowledge of Microsoft Excel and PowerPoint
• Ability to multi task with a high level of attention to detail
• A valued team member, who upholds Jellyfish's values and professional integrity at all times
• Direct, is comfortable in giving and receiving constructive feedback

Job Rewards and Benefits