Customer Success Coordinator
allego, United States

This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

Allego’s awesome Customer Success Coordinators are highly motivated and organized; extremely detail oriented; not afraid to ask questions; positive and engaging; and can multi-task while meeting deadlines.

Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by potential to be part of building something great?

If you are, then we want to meet you!

What you’ll do if you join the Allego Customer Success team

• Work in partnership with Senior Customer Success Manager to support new client implementations and provide post implementation support
• Provision new users and update existing user accounts
• Create Allego new customer systems including channels and training content
• Deliver live training to new and existing customers
• Provide supplemental content creation and transformation support
• Act as a knowledge expert for the Allego platform
• Provide customer support via phone and email.
• Support achievement of company customer retention goals
• Work with Allego Product and Product Development teams to escalate and manage resolution of client issues and problems.
• Manage and track customer interactions via salesforce.com

Requirements

• College degree
• 1-2 years professional experience in customer service, client relations and/or account management desired
• Ability to work well and contribute independently as well as in a team environment
• Highly detail oriented and quality driven
• Mobile savvy with knowledge of google suite, Camtasia, QuickTime
• Saleforce.com experience a plus

Benefits

Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego employees.

Health and wellness

Medical

Dental

Vision

Generous time off policy

Employee Assistance Program

Security and savings

Disability

Life insurance

Healthcare Reimbursement Arrangement (HRA)

401(k)

Flexible Spending Accounts (FSA)

Culture and Values

Our Core Values, better known as Allego’s Operating Principles, are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and with each other.

Seeking Truth

Problem Solving

Embracing Mistakes

Customer Focused

Execution Excellence

Growth Mindset

Extra Mile

Job Rewards and Benefits