Customer Service - Case Consultant 15.00 + Incentives

Customer Service - Case Consultant 15.00 + Incentives
Morgan Morgan, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Mar 5, 2021
Last Date
Apr 5, 2021
Location(s)

Job Description

MORGAN AND MORGAN P.A. is one of the largest Plaintiff’s law firms in the country.

Our firm is looking for customer service professionals who are passionate about helping people and dedicated to providing a first-class customer experience. Our firm’s mission of being For the People leads the way for all of our employees and we are hiring individuals who are motivated by this mission. Our clients are often experiencing traumatic situations and our Case Consultants will be the first communication they have with the firm; it is imperative that these associates portray empathyand kindness to our clients. The proper candidate will support the Case Control Center’s core values by operating with PURPOSE- Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence.

If you believe in helping others, have a strong sense of empathy for those in need, treat others with kindness and respect, and are looking for a career, then we want to talk to you!

(If For the People does not resonate with you, you need not apply.)


About the Job

  • You will receive extensive training to be able to provide free case consultations for our clients via multiple channels
  • The first impression of the firm for potential clients is YOU.
  • At all times, you must provide exceptional customer service, empathy, and compassion to our clients by:
  • Resolving client issues in a professional manner
  • Scheduling appointments for our investigators
  • Accepting inbound calls and placing outbound calls
  • Once you have provided the free consultation, and it is determined we are able to help the client, you will obtain signed retainers via email or text

Requirements

The Case Control Center is open 7 days a week from 8:00am to 11:00pm. Shifts are usually five days a week and generally consist of one weekend day. Our ideal candidate will be able to work anytime during those business hours.

Monday through Friday 8am-5pm shifts are awarded based on seniority and are not available when starting.

  • High school diploma or GED is required; college preferred
  • Ability to communicate effectively with clients
  • Used to adapting in an ever-changing environment and handling multiple priorities
  • Excellent oral communication with an outgoing personality
  • Able to multitask and learn quickly
  • Must thrive in a team environment
  • Reliable and dependable
  • Excellent comprehension and critical-thinking skills
  • Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications

Benefits

  • Full health, vision, and dental benefits
  • 401(k) with employer match
  • Paid vacation
  • A diverse work atmosphere
  • A knowledgeable, high-achieving, experienced, and fun environment
  • A management team who wants to invest in you
  • Staff incentives
  • Great opportunities for advancement and career growth

Position Starts at $15.00/hr + Incentives

Job Specification

Job Rewards and Benefits

Morgan Morgan

Information Technology and Services - San Jose, United States
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