Bilingual Operations Specialist Assistant
Wider Circle, United States

Wider Circle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life. We are proud to be a drug free company and the selected candidate must pass a criminal background check and drug test.

Reports to Operations Specialist/VP of Membership

Works with Operations Specialists and VP of Membership to ensure that the Connect for Life members visit business functions efficiently. Tasks include but are not limited to:

• Assist Operations Specialist with operations of our Home Visit (HV) Program, which includes but its not limited to:
  • Quality control of call center scheduling, reviewing calendars for scheduling conflicts, ensuring appointments are booked in required time period
  • Assist with identifying scheduling opportunities for calling centers to ensure consistent scheduling for Home Visit Associates
  • Assist in overseeing closing out of Home Visits in Salesforce Customer Relationship Management (CRM) Platform
  • Assist with analysis and re-assignment of HV cancellations
  • Assist with tracking progress, updating, and completion of Program Quality Initiatives

• Data Entry/Registrations
  • Responsible for multiple data entry in different systems, including input of member information and registration to member events
• Outreach
  • Assist in calling campaigns to members, inbound and outbound
  • These calls may include, but are not limited to, assisting members with scheduling doctors appointments, 3 way calling providers

Requirements

• Experience with inbound and outbound calling
• Experience in scheduling or booking appointment
• Experience in administrative role
• Excel and Microsoft office experience required
• Google Suites experience preferred

Benefits

Competitve Benefits

An opportunity to make the world a better place

Job Rewards and Benefits