Customer Success Intern
Air, United States

Here's why you should want this job:

1. Get hands on customer facing experience at a high growth startup.
2. Sit at the center of our Customer Success process working with some of our largest and most interesting users (sports teams, non-profits, top brands)
3. Learn how an early stage company acquires, retains, and expands key relationships and how critical such a motion is to growth and long term success.

You’ll be a utility player on one of Air's leanest and most exciting teams, working cross functionally to solve unique and critical customer problems, manage relationships, and expand revenue opportunities.

No two days will look the same as you'll have the opportunity to work directly with a wide variety customers, contribute to critical internal projects/initiatives, and learn from everyone at Air - from other interns to the CEO, CTO, and Head of Strategy!

This role will be within Air's Growth organization, reporting into the Customer Success team. You can expect to receive broad mentorship on customer communication, presentation amp; documentation, organizational dynamics, and overall strategy.

Your work will expose you to key tools in the modern tech/SaaS startup stack. Experience that you can take with you to any future company or position:

• Customer Support/Communication: Intercom, Mailchimp, Mandrill
• Documentation/Collateral: Notion, DocSend, Loom, Air
• Analytics: Mixpanel, Mode, Airtable
• CRM: Salesforce

Requirements

• Support the CS team in all account management, customer support, and growth efforts.
• Help expand the business through existing users by prioritizing customer delight.
• Learn everything there is to know about our customer, product, and business in order to get the most out of this internship from an educational, career, and personal development perspective.

By the end of 30 days you will have a keen understating of.

• People and org: Integrated into CX processes, paid and free pods; met with all members of the Growth team and key Product leads/PMs
• Tech: Up and running on all necessary tools including Intercom, Mixpanel, Mode, Notion, Mailchimp, Airtable, Air, Loom, etc.

By the end of 3 months you will have a keen understating of.

• Customer: Who Air's users are from both a self serve/bottoms up perspective and an enterprise/sales perspective. What are their unique needs, common problems, and how can our product, account management, and support processes improve their experience.
• Product: What are the unique offerings of our product, where does is fit within our users daily workflows and among the broader creative software ecosystem.
• Business: How Air makes money and what components are critical to long term sustainable success and growth.

• Pursuing a Bachelor's Degree at a top university
• Proven ability to take concepts and ideas to execution, embracing both big picture objectives and following through on details.
• Enjoy working in a fast-paced and ever-changing environment
• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions
• Demonstrated record of entrepreneurial achievement and/or leadership a plus

Job Rewards and Benefits