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Customer Experience Associate Job in United States
Huckberry , United States

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 6, 2021
Last Date
Jun 6, 2021
Location(s)

Job Description

We're looking for someone who thrives on providing support through several different channels of communication, including email, phone and live chat. You’ll be a great fit for our team if you’re empathetic, emotionally intelligent, and enthusiastic about helping customers.

Responsibilities

  • Answering any and all questions related to Huckberry’s products, marketing, and editorial content
  • Owning the customer experience and working to exceed customer expectations. We want to treat our customers as you would treat a guest in your own home
  • Proactively looking for solutions to problems and proposing improvements if an existing process or system would work better
  • Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions

Requirements

  • Located and authorized to work in the state of California
  • You enjoy talking with people and building relationships
  • You're able to empathize with customers in a genuine way that lets them know you care about their issues
  • You’re able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
  • You have an ability to understand complex issues and explain them to others in beautifully simple terms
  • You’re able to plan, organize, and prioritize work - this role wears many hats!
  • You’re curious, and love diving deep into new products, brands and systems to learn them inside and out
  • A reliable home internet connection
  • Due to COVID-19 restrictions this role is remote/work from home; long term this role will be hybrid work from home/office position

Benefits

Our mission of inspiring and equipping adventures is at the core of everything we do. That's why in addition to competitive market salaries and health benefits, we have a generous vacation policy, paid time off to volunteer, flexible work from home time, a sabbatical program (recent employee trips include a surf and yoga retreat in Morocco, dog sledding in Norway et al.), summer "See You Out There" Fridays, white water rafting trips, and, of course, loads of free gear.

Company Description

Huckberry is an online shop and journal that inspires more active, adventurous, and stylish lives through exclusive sales, original story-telling, and unique experiences. We're a team of 80+ individuals based in San Francisco, Austin, and Columbus, Ohio.

Want to get know us better? Check out our:

  • Journal: http://huckberry.com/blog
  • Facebook: https://www.facebook.com/Huckberry
  • Instagram: http://instagram.com/huckberry
  • Twitter: https://twitter.com/Huckberry

Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need.

Job Specification

Huckberry

Information Technology and Services - Austin, United States