Customer Training Specialist
Zenoti, United States
Job Description
- From our headquarters in Bellevue, WA, you will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems.
- Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.
- Work with customers to identify training needs; develop and deliver customer training plans (curriculum, schedules, content, feedback mechanisms, etc)
- Deliver product trainings via different channels (Live, Online, remote) and mediums
- Support the implementation phase remotely or at customer locations as needed
- Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes
- Be a product knowledge expert, and remain up-to-date with product knowledge, business flow, sales process and market dynamics.
- Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals
- Assist in develop training program strategy, including defining and tracking objectives and key results
What skills do I need?
- Excellent written and verbal communication skills
- Excellent customer service, skills plus ability to interface with global customers
- Experience working with remote teams
- Strong logical, analytical, critical thinking and problem-solving skills
- Ability to understand, articulate and manage customer expectations
- Ability to work in a fast paced start-up environment
- Experience working with SaaS applications or Enterprise software solutions
- Strong knowledge of MS Office tools
- Background in instructional design or adult learning theory a plus
- Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.
- Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Learning amp; Development, Education or similar degree.
- 2-4 years of experience in customer-facing, teaching, training or instructional design role
- Fluency in French or Spanish a plus
- Ability to travel up to 10%
NOTE: This position will be remote to start, but primarily located in the Bellevue/Seattle area.
Benefits
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
- A competitive base salary, plus bonus
- Eligibility to receive equity through company Employee Stock Option Plan
- Medical, dental, and vision coverage
- Participation in company 401k plan
- Paid parental leave
- Unlimited paid time off
- Flexible work hours
- Programs, classes and activities supporting your physical and mental well being, led by Zenoti's dedicated Chief Wellness Officer
About Zenoti
Established in 2010, Zenoti is a leading SaaS solution provider in the beauty and wellness industry. We are a fast growing, well-funded Series D stage company headquartered in Bellevue, WA. Zenoti was ranked in Deloitte’s Technology Fast 500 list in 2019 and 2020, and we have just achieved "unicorn" status!
Zenoti offers an all-in-one, cloud-based, enterprise software that helps spas, salons, medi-spas, fitness centers around the world manage and grow their business. Zenoti software is used by over 12,000 clients in more than 32 countries, including many of the world’s leading salon and spa brands.
Learn more about us at https://www.zenoti.com.
Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.