Strategic Partner Program Analyst
Celtic Bank, United States

Celtic Bank is a premier banking partner for financial technology (FinTech) companies. Our partners are some of the nation’s largest and most innovative FinTechs. Through these partnerships, Celtic provides a diverse array of consumer and small business financing solutions. The Program Analyst is responsible for supporting all aspects of acquisition, implementation, and management of the Bank’s strategic lending partnerships. The Program Analyst works closely with Relationship Managers to provide ongoing oversight and supervision of a strategic partnership. This includes supporting all elements of the partnership including operations, compliance, finance, accounting, legal, marketing and credit. The Program Analyst interacts with each department within the Bank for the program’s to which they are assigned.

Responsibilities

• Support Relationship Managers in all aspects necessary to manage and oversee assigned strategic lending partnerships.
• Coordinate, track, and manage the review and approval of program material and documentation such as marketing materials, loan applications, policies, procedures and legal documents.
• Serve as a secondary point of contact, or back up relationship manager, for each assigned partner.
• Track and report on the resolution of issues, opportunities for improvement, and best practice enhancements.
• Interact with the Bank’s Compliance dept. and the strategic partner to manage the resolution and reporting of customer complaints.
• Support Bank management during regulatory exams, internal audits and ongoing monitoring.
• Support the business development process and acquisition of new strategic partnerships.
• Support the Implementation process and on-boarding of new strategic partnerships.
• Perform other duties as assigned.

Requirements

• Bachelor's degree and a minimum of 2 years of consumer and/or commercial financing experience. Credit card experience is a plus.
• Assertive self-starter, with strong professional verbal/written skills, who is highly organized and able to work independently to finish assigned projects.
• Ability to recognize and focus on critical issues. Flexibility to balance and respond to competing needs within the organization.
• Excellent ability to analyze complex issues and identify suitable solutions.
• Ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision.
• Knowledge of the current banking regulatory environment including applicable compliance requirements for both consumer and commercial lending products is a plus.
• Ability to build and execute operational processes.
• Experience dealing with regulators (FDIC, Utah Department of Financial Institutions) is a plus.
• Willing to work flexible schedule to finish special projects.
• Ability to travel if/when such needs arise. Less than 10% of the time.
• Solid working knowledge of various computer systems, software and changing technology.

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA or FSA plan
• Holidays and paid time off requests
• Employee Recognition Program
• On-site workout room
• Robust wellness program

Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2020!Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA Bamp;I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.

Celtic Bank is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Physical and Other Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and unde

Job Rewards and Benefits