Account Coordinator
Fluent, United States
Job Description
Here at Fluent, we're creating a different kind of advertising technology company. Rather than bombarding consumers with ads, our platform has a conversation with them literally and only connects people to the brands and offers that they tell us they want to see. That spells a better digital advertising experience for consumers, profit for our advertisers, and a powerful revenue stream for our partners.
We are looking for an Account Coordinator to work directly as the right hand to the Account Management team members. This person will assist with the daytoday contact of existing company accounts, offering client support, and is responsible for supporting the success of Fluent advertiser accounts. In this role, you will learn how to establish relationships with clients, develop an understanding of client needs and account challenges, coordinate campaign launches, track budgets, compare revenue, input billable stats and monitor campaign activity.
You will be in charge of production, reporting and coordinating with other internal teams, such as Operations, Creative, Sales, Media and Technical Support, and assist Account Managers with all projects. The ideal candidate will work with the teams to ensure delivery, goals and objectives put forth by the clientand senior level managementare met.
Responsibilities
- Learn and thoroughly understand Fluent’s business model and objectives, including our array of product offerings, and being able to effectively apply it through internal and external interactions
- Support daytoday client interactions and support Account Management in the crossselling and upselling of existing advertisers
- Perform a daily analysis of key performance metrics to track and monitor campaigns, and ensure goals are being met
- Participate in campaign strategy, targeting and optimization; identify areas for scale and growth within accounts
- Obtain performance metrics from clients to reconcile delivery and billing
- Set up and maintain master advertiser document to include key account updates and communications
- Facilitate in the prelaunch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch
- Pull internal reports and assist in client reporting
Requirements
- Experience working with data and numbers is vital
- Comfortable engaging with clients
- Enjoys cultivating positive relationships and possess a natural ability to connect with people
- Communicates effectively through written and verbal methods
- Highly proactive, efficient, and goaloriented
- Naturally curious and demonstrates an eagerness to learn
- Exceptionally organized, meets deadlines, and able to multi-task
- Proficient with Excel and PowerPoint
- Able to work independently and within a team environment
- Strong understanding of general marketing/advertising concepts and methods
- 12 years of professional experience at a media, tech or digital marketing company, within a client facing role preferred
- BA/BS degree
Benefits
At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! When in office, we offer a stocked kitchen and weekly team lunch, and our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning events, Fluent folks can be found networking with She Runs It, and bonding during quarterly outings. And we have all the practical benefits, too
- Competitive compensation
- Ample career and professional growth opportunities
- Health, dental, and vision insurance
- Pre-tax savings plans and transit/parking programs
- 401K with competitive employer match
- Volunteer and philanthropic activities throughout the year
- Educational and social events
- The amazing opportunity to work for a high-flying performance marketing company!
Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision ( 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. 1324b.