Warehouse General Manager - Allentown, PA
Alpine Home Air Products, United States
Job Description
Alpine enjoys a nationwide reputation for quality products and for providing genuinely helpful service. Alpine designs HVAC solutions for our customers nationwide. We ship heating and cooling equipment to our customers' homes or businesses and help them find local installers. We have a strong following and many repeat customers. Alpine experiences double-digit growth year over year. We are the largest and most tenured e-commerce retailer of heating and air conditioning equipment. Our customers give Alpine the highest ratings in our industry with an average score of 4.8 out of 5 across tens of thousands of reviews.
As one of the largest HVAC e-commerce companies in the US, Alpine relies on the efficiency and effectiveness of our fulfillment centers. We consider each of our regional warehouses to be a well-oiled machine, driven by a customer-centric mentality. To deliver on our promise to consumers, we count on exceptionally talented, bright, and committed people. Currently, we’re seeking a warehouse manager to join our team and manage operations within our Allentown, PA fulfillment center. This professional multitasker will manage and oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met. The ideal candidate is exceptionally detail oriented, and able to track multiple facets of the warehouse at any given time. You must achieve inventory accuracy, coordinate orders, and track shipping times, ultimately overseeing the fulfillment of thousands of orders every year.
Objective of this Role
- Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
- Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management and shipping
- Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals
- Oversee daily operations, while controlling and managing inventory and logistics
- Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
Daily and Monthly Responsibilities
- Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service
- Schedule and oversee warehouse team to meet the demands of the fulfillment center, and manage the flow and quality of work to maximize efficiency and minimize overtime
- Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed
- Meet regularly with warehouse leads to review, analyze, and develop actionable plans for productivity and loss prevention
- Oversee and manage logistics utilized to transport products to customers and internal facilities, communicating with drivers and shipping partners
Requirements
- 5+ years of experience in operations and management
- Strong knowledge of Shipping, Receiving, Warehouse, and Material Handling operations,
- methods and practices.
- Excellent written and verbal communication
- Proven ability to lead a team of 10+ hourly employees
- Experience hiring, training, dismissing employees; working knowledge of employment laws
- Computer savvy; ability to understand and solve computer/IT problems either directly or
- with outside service providers
- Mechanical aptitude; ability to understand and solve facilities maintenance matters either
- directly or with outside service providers
- Knowledge of OSHA warehouse standards
Benefits
- Competitive Salary
- Medical, Dental and Vision Insurance
- 401K Plan
- 8 Paid Holidays
- 2 Weeks Paid Vacation Per Year