Digital Account Manager, APAC Specialist

Digital Account Manager, APAC Specialist
Rokt, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 7, 2021
Last Date
Apr 7, 2021
Location(s)

Job Description

Rokt makes e-commerce smarter, faster, and better. When customers are buying online, they increasingly expect more personalized and relevant experiences. Rokt uses real-time data and decisioning to deliver the next best action for each person in each Transaction Moment. Founded in Sydney in 2012, Rokt now operates in the US, Canada, UK, France, Germany, Australia, New Zealand, Singapore, The Netherlands, Spain, and Japan. Our clients include Live Nation, Staples, Groupon, GoDaddy, Expedia, Wells Fargo, Vistaprint, and HelloFresh. Rokt unlocks the hidden potential in every single Transaction Moment.

With an annual revenue run rate of more than USD$100m and a vibrant company culture, Rokt was recently listed in Built In NYC's ‘Best Places to Work’ in New York. Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work. Rokt closed our Series D in 2020, raising US$80m from TDM Growth Partners and existing investors. The investment supports our continued investment in research and development.

We are profitable, growing fast, and having fun transforming the world of e-commerce.

Learn more at rokt.com.

The Role

IMPORTANT NOTE! While this particular Digital Account Manager position is based in NYC, it will be managing Rokt's customers in Australia amp; New Zealand (ANZ). In short, this means..

  • It's an amazing opportunity for somebody who likes to travel (once permitted, of course)!
  • You will be working hours to accommodate a minimum of 3 hours of overlap working hours with Sydney per day.
  • You are expected to spend a minimum of 4 weeks per year in the ANZ market (generous travel budget provided).
  • You are a strategic and creative contributor who understands that a customer-centric approach is key in growing successful relationships. You will contribute to the company's accelerated growth in the Southern Hemisphere by managing and growing key client relationships through platform and product expertise, data-informed measurement, growth strategies, and a solutions-driven approach.
  • You understand how to successfully drive revenue through strategic negotiations and optimizations, with a heavy focus on consultative sales and client service. This role will provide the you with professional growth, a real opportunity for career progression and international travel as the company expands globally.


Responsibilities:
  • Manage 10+ client relationships and deliver customer obsessed service to assigned book of business of $1.5M+ annually
  • Launch new partnerships and help clients see success on Rokt through dedicated account management
  • Drive continued revenue growth from assigned accounts year over year, in-line with company growth
  • Partner with business development team to onboard new clients, navigate relationships, and bring prospective clients to see success with Rokt

Requirements

  • Proven Success: You have a Bachelor's degree amp; 2-3 years experience in a client-facing account management role across digital media, marketing or digital sales with 2+ years in delivering exceptional customer experience.
  • Polished Professionalism: You will have significant exposure to customers and industry partners alike. As such, you must project the professional image of the company both internally and externally. You are an effective communicator and ensure all communication, both external and internal, reflects the company culture.
  • Project Management: Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner. Act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts.
  • Dedication: You can reject setbacks and enthusiastically persist until ambitious goals are achieved. You are resourceful and innovative at tackling complex challenges in a timely manner.
  • Creative Problem Solving: Desire to create innovative solutions with the core suite of products in order to maximize client ROI. An optimistic outlook and "can-do" approach regarding each client’s needs and their ability to scale with Rokt.
  • Strategic Mindset: You are a strong, analytical problem solver with a common sense and practical solutions orientation.
  • Communication Skills: You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work.
  • Industry Experience: You'll already have a deep understanding of digital-specific metrics, with proven

Job Specification

Job Rewards and Benefits

Rokt

Information Technology and Services - Sydney, Australia
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