Vice President, Customer Success- Financial Services
Rokt, United States
Job Description
Rokt makes e-commerce smarter, faster, and better. When customers are buying online, they increasingly expect more personalized and relevant experiences. Rokt uses real-time data and decisioning to deliver the next best action for each person in each Transaction Moment. Founded in Sydney in 2012, Rokt now operates in the US, Canada, UK, France, Germany, Australia, New Zealand, Singapore, The Netherlands, Spain, and Japan. Our clients include Live Nation, Staples, Groupon, GoDaddy, Expedia, Wells Fargo, Vistaprint, and HelloFresh. Rokt unlocks the hidden potential in every single Transaction Moment.
With an annual revenue run rate of more than USD$100m and a vibrant company culture, Rokt was recently listed in Built In NYC's ‘Best Places to Work’ in New York. Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work. Rokt closed our Series D in 2020, raising US$80m from TDM Growth Partners and existing investors. The investment supports our continued investment in research and development.
We are profitable, growing fast, and having fun transforming the world of e-commerce.
Learn more at rokt.com.
Requirements
About the role
The VP of Customer Success is a critical role within the Rokt Customer Success Team. This individual will be responsible for the successful execution of the account team with key Financial Services clients on the Rokt platform. This role will work to cultivate relationships with the key decision makers and influencers at the strategic partner and lead the delivery of sustainable short to long-term revenue growth through expanding existing relationships and creating new ones throughout these organizations.This role will manage a team to drive best practice account management to all clients. He or she will also combine their management experience with the Rokt Values to become an effective leader within the Rokt organization. The ideal candidate has a digital marketing mentality to map and understand an account and what drives value for the client. The individual should be an execution-focused team player that displays maturity, commands trust and inspires confidence; with excellent people and technical skills and the ability to thrive in a dynamic, competitive environment where multi-tasking is the norm. This leader will have experience successfully scaling and leading an account team across multiple territories and segments, while working strategically with Product, Operations, and Marketing to accelerate growth. This person also brings with them experience of working with top brands in the Financial Services industry, and will be able to offer our customers vertical expertise and consultation to help them grow their partnership with Rokt.This role will report to the SVP, Customer Success.
Outcomes amp; responsibilities
- Revenue growth and retention rates of our Financial Services partners and advertisers
- Developing deeper and a stickier level of relationships with all key stakeholders
- Create and implement strategic global key account growth plans
- Mastering the functionality of the Rokt platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs
- Delivering and managing best practice campaign management
- Driving growth in ARPC (average revenue per customer) across all new and existing customers to the ROKT platform through up-sell
- Optimizing usage and expertise of all existing tools across a team of account managers
- Mastering the functionality of the Rokt platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs
- Vertical expertise/experience in Financial Services helpful, but not required
- Work alongside our sales team to uncover marketing goals and identify relevant Rokt Solutions for leading Global, Regional and National businesses
- Work as a stakeholder with Product and Marketing to develop the product roadmap and go to market strategy and provide key insights, reporting, and strategic recommendations for Financial Services clients
- Monthly and quarterly revenue forecasting and account plans
- Hire, manage and form development plans for all account team members
This is a hands on role in an exciting, fast paced environment.
Capabilities amp; requirements
- 5-10 years relevant digital media, marketing or digital sales experience
- 3+ years relevant Financial Services industry knowledge, specifically in digital marketing, customer acquisition, e-commerce a