Freelance, eCommerce Coordinator
Complex Networks, United States
Job Description
Complex Networks formed from the acquisition of Complex Media Inc. through a joint venture by Verizon and Hearst. Today, it is a global lifestyle brand and media company and one of the most influential voices in popular culture. Complex Networks’ digital channels, which include Complex News, First We Feast, Pigeons amp; Planes, Sole Collector and more, are the Top 10 publishers in the U.S. for social engagement on channels like Facebook and YouTube. A diversified and profitable media business with premium distribution partners such as Netflix, Hulu, Pluto TV, Roku, and iFlix. Complex Networks’ original content exemplifies convergence culture, exploring topics that span across popular culture from music to movies, sports to video games, fashion to food.
Complex Networks is seeking an eCommerce Coordinator to join our SHOP team. This individual will help support with the day-to-day commerce operations and help coordinate the roll-out of our exclusive product programs, streamlining the workflow of requests and deliverables between SHOP and other teams.
The SHOP recently celebrated its one-year anniversary, as a Buyer’s Guide that curates the best new products, brands, and trends in style and for home.
Responsibilities:
- Coordinate with key owners (content amp; merchandising) to ensure the delivery of all assets on time.
- Manage ongoing maintenance support and day-to-day updates for the SHOP, including updating inventory, buyer’s guide content, and email marketing.
- Manage product profiles, ensuring all necessary attributes on appropriate marketplaces without error - working with our technology partner (Bonsai) to confirm the product uploads in the system are correct.
- Perform regular product catalog checks to ensure ongoing quality of catalog listings, troubleshooting and resolving product listing errors when necessary.
- Partner with various internal amp; external teams to support the operations and proactively identify issues and opportunities. This includes our Distribution Center (via Loyalist) and our tech partner (Bonsai).
- Support owned and operated product program launches, managing the communication with our vendors, and working with our design and brand teams for timely product releases.
- Work with Customer Service/Distribution Center in resolving issues relating to; order inquiries, fulfillment updates, FAQ amp; consumer-facing product data.
- Support the coordination for web-related tasks via a ticketing system (Trello)
- Understanding functionality and reports in Shopify
- Knowledge of office programs (Excel amp; Word) along with all Google Drive programs
- Must be able to multi-task and manage multiple projects
Requirements
- 1-3 years of eCommerce experience with the Shopify platform
- Ability to manage multiple tasks and work in a fast-paced environment
- Strong attention to detail
- Excellent written and verbal communication skills
- Ability to plan, organize and execute projects in a timely manner
- Rooted in the worlds of all things streetwear culture, hip-hop and sneakers.
Benefits
Complex Networks offers an awesome casual work environment with a great team of smart, motivated, innovative, and fun people. We hold tons of events throughout the year including happy hours and team-building activities.
About Complex
Complex Networks develops and distributes original programming for its channels and through output deals with premium distributors. The company cultivates content that spans across popular culture from music to movies, sports to video games, fashion to food, reaching the coveted 18-24-year-old male audience. In 2016, the company launched ComplexCon in Long Beach, California, to bring the Internet to life. The annual event attracts over 200 culture-shifting brands and over 60,000 digitally savvy attendees to the two-day cultural festival.