Senior Delivery Manager (Customer Success)
Harbr, United States
Job Description
Who are Harbr?
We're Harbr. The world's first platform truly helping organisations to create their own collaborative data exchange. (harbrdata.com).
We were founded in 2017, to rethink how the world interacts with and shares data. The Harbr data exchange makes it possible to bring people, tools and data together in the same secure, virtual environment - opening the doorway to large scale data sharing and collaboration between enterprise companies in real-time.
We've built an impressive book of clients already since coming out of stealth in May last year, and by November, we announced our series A funding round of $38.5m, so we're ready to scale at speed in 2021!
About the role:
This Is a customer facing role requiring strong internal and external stakeholder management. You will be responsible for defining and delivering against a joint plan that meets the needs and tImescales of the customer. You will be hands on in engaging with other members of the Harbr team to ensure successful delivery and Subsequent growth of the customer's Data Exchange. You will be a trusted adviser to the customer and maintain an ongoing relationship.
Requirements
Core Responsibilities:
- Lead the collaborative planning process with customers and internal teams to ensure the delivery requirements and dependencies for launching a Data Exchange are clearly understood
- Recognise, influence and manage key stakeholders to ensure successful onboarding and long term growth of their Data exchange
- Maintain a strong focus on enabling rapid business value for customers by evolving and optimising repeatable delivery processes
- Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines
- Represent the needs of the customer and understand the impact to their Data Exchange of ail releases and incidents
- Prioritise the resolution of service impacting Issues
- Manage and report on the progress of plans, status, blockers and issues and give a clear sense of direction and purpose to the team and key stakeholders
- Facilitate the discussion of new requirements and roadmap deliverables between customers and internal teams
- Actively contribute to customer account teams and set the pace to deliver against our commitments and drive usage
- Inspire positive customer success behaviours and promote a culture focused on delivering customer value
Benefits
UK-based Employees
- Competitive compensation
- Company equity
- Generous paid time off (28 days excluding public holidays)
- Flexible work arrangements, including work from home and work from anywhere
- Life insurance from YuLife
- Workplace pension
- Perks and discounts programs
- Weekly team social activities
US-Based Employees
- Competitive compensation
- Company equity
- Generous paid time off (28 days excluding public holidays)
- Flexible work arrangements, including work from home and work from anywhere
- Insurance coverage from top carriers, including health, dental, vision and life insurance
- 401(k) retirement plan
- Perks and discounts programs
- Weekly team social activities