General Manager of The Hotel Castro
Kasa, United States

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is affordable, trustworthy, and in convenient locations. Our guests enjoy seamless check-ins, unique hospitality properties and attractive amenities, helping them feel right at home. If anything comes up, our remote customer service is available 24/7, ensuring our hospitality is felt, not seen.

Behind the scenes, we leverage technology and innovative operations to build a globally scalable offering that delivers high quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few to a few hundred Kasas in any type of building, in just about any location. Kasa is headquartered in San Francisco with locations in over 17 states and we are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include engaging All-Hands meetings, department get-togethers (online and in person), and teamwide celebrations of important milestones. We encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are critical to Kasa’s mission. Accordingly, every new **Kasa team member gets trained in Guest Experience during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speaks to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

We are looking for the "Host" for The Hotel Castro based in San Francisco. You will serve as the de facto General Manager as the face of The Hotel Castro for guests and the 'jack of all trades' for the operations. To begin, you will be an active participant of the pre-opening team, helping Kasa prepare the hotel for its first guests. During pre-opening, you'll partake in the hotel's operational strategy, assisting with the marketing, social media, and community outreach strategy, developing the revenue management strategy, overseeing the FFamp;E installation, project management, and budgeting. Post-opening, the primary responsibilities will turn to managing day-to-day operations of the property, serving as the property's "host" for VIP guests, special events, and incorporating a personal touch into each guest's stay. Wearing the owner's cap, you will be in charge of the success of the property and will make decisions in the best interest of the hotel. This could be anything from fulfilling guest requests to solving plumbing issues, and from signing group sales contracts to developing revenue strategies. There will be no other staff directly employed on site. Instead, this autonomous role will be supported by a centralized and fully remote team at Kasa, and this role will report to Kasa's GM of Special Properties, who oversees Kasa's growing boutique hotel portfolio.

While the primary responsibility of this role will be focused on the success of The Hotel Castro, this role will sit within Kasa's Operations team that encompasses all aspects of property management and the guest experience. The Operations team is a dynamic group of property launch specialists, on-the-ground property operations gurus, and remote guest experience experts who collectively ensure that every Kasa property and every guest stay meets Kasa's high standard of excellence. The team is geographically diverse, spanning every US time zone as well as the Philippines, and also brings a diversity of experience and passion to the table. We constantly challenge our current way of operating in order to unlock new possibilities, and we foster a culture of deep empathy for each other as well as for our guests and partners that supersedes any particular day's challenges.

This role will be measured by the operational and financial success of The Hotel Castro. By "owning" all aspects of the property, you are essentially a small business entrepreneur and you will have a special amount of influence to drive the success of this unique hospitality offering. In many instances, you will need to act as a "one person team" with responsibilities ranging from room inspections and repairs, to group event planning and VIP guest requests.

While the scope of this role is quite broad within the context of The Hotel Castro, you will be supported by other Kasa teams, whic

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