Live-in Property Manager
Kasa, United States

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is affordable, trustworthy, and in convenient locations. Our guests enjoy seamless check-ins, spacious apartments and attractive amenities, helping them feel right at home. If anything comes up, our remote customer service is available 24/7, ensuring our hospitality is felt, not seen.

Behind the scenes, we leverage technology and innovative operations to build a globally scalable offering that delivers high quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include engaging All-Hands meetings, department get-togethers (online and in person), and teamwide celebrations of important milestones. We encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are critical to Kasa’s mission. Accordingly, every new **Kasa team member gets trained in Guest Experience during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speaks to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

In this role, you will report to the Hospitality Operations Manager and work closely with Property Operations management as well as our Guest Experience team. It takes a special person to oversee this property and we hope you're excited by the challenge!

We are looking to add a highly motivated, Live-in Manager based in the La Monarca hotel in San Francisco's Union Square neighborhood. As a Live-in Operations Manager, you will have end-to-end ownership of all on-the-ground operations for the entire 35 unit building. This will include physical and technical challenges, while also being the face of Kasa onsite. A few perks with this role include a highly discounted apartment at La Monarca and free parking in downtown SF, so it's easier to run work errands as needed.

This role is in our Property Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high quality standards to ensure that our guests love their experience while staying with Kasa.

Like many operations roles, there is no ‘typical day’. Your role will involve a wide range of activities tending to the 35 units in this building. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. A normal day will consist of you utilizing task-tracking tools to ensure routine checks are done at the property. Managing, prioritizing and carrying out on-site tasks is crucial for this role. (e.g. stocking supplies, purchasing and installing replacement furnishings, liaising with building staff on maintenance requests, and more)

You will routinely coordinate with our housekeeping partner, and evaluate their work for potential areas for improvement. You'll need to take the initiative to identify and execute in-unit improvements while prioritizing against a per/unit budget.

During emergencies, you will be the primary party responsible for providing support for lockouts, last minute requests, and assisting with other guest issues. As our eyes and ears on the ground, you will also at times work with our Trust and Safety team to implement on-site security protocols and be present at the property to personally oversee the departure of problematic guests.

Back of house aspects:

• Execute Kasa's property management playbook, managing the paperwork and status of all recurring and emergency, vendor-provided property maintenance
• Resolve smaller in-house maintenance and furnishing issues as quickly as possible, only contracting specialized outside help when absolutely needed (e.g. electrical, plumbing, elevator, fire sprinklers, heater, boiler)
• Perform preventative maintenance efforts pr

Job Rewards and Benefits