Position Purpose:
Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests in person and by telephone with guest room reservations, dining room reservations, and general inquires with a high level of professional.
Responsibilities/Duties/Functions/Tasks:
Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests while they are onsite. This may include overnight guests, dining guests, event guests, and those who are passing by.
Responsibilities/duties/functions/tasks:
- Act as main resource of the IOA properties for guests at all times
- Communicate with guests via e-mail, phone, and in person
- Assist guests with making dining reservations
- Assist guests with booking programming activities.
- Escort guests to room and show them their amenities when checking in
- Provide tours to guests, if requested
- Check in and develop relationships with guests
- Maintain a friendly and accommodating attitude
- Oversee digital reservations and follow-up with any outstanding questions or action items
- Answer general inquiries
- Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
- Assist guests with issues and complaints with empathy
- Check in with night auditor/outgoing clerk for pertinent information
- Review the front desk recaps and front desk log
- Tidy public spaces and polish, if necessary
- Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
- Count, record and reconcile the cash drawer and petty cash
- Maintain knowledge of current area events, activities, and hours of operation
- Maintain constant awareness of safety procedures and occupancy rates
- Attend weekly/monthly meetings
- Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
- Other duties, as assigned
Requirements
Qualifications:
- High school degree
- Experience with guest relations
- Ability to work independently
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office programs and general computer literacy
- Ability to multi-task effectively under fast-paced working conditions
- Knowledge of high end operations and luxury properties and service
- Must demonstrate a professional demeanor and possess highly developed interpersonal skills
- Flexibility with hourly schedules, including weekend, holiday and evening availabilities
Preferences:
- Specialized historical knowledge of the Cayuga County and Village of Aurora area
- Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
- Familiarity with IOA properties
- Experience working with Micros and StayNTouch Property Management System
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.