Product Education Manager
zoovu, United States
Job Description
Why Zoovu?
Zoovu is an award-winning leader in Conversational Search, we’re 190 employees strong and fast-growing. With 7 office locations worldwide, we have the advantage to tackle a vast variety of industries including consumer electronics, health amp; beauty, manufacturing and telecommunications, delivering exceptional value to our clients. Joining the Zoovu team means all of the opportunity, growth and advancement that can only come from a trusted industry leader.
What does Zoovu do?
Ever tried finding the right laptop, facial cream or even washing machine online? Not easy, right? That's the problem we're solving for more than 2,500 businesses and millions of consumers worldwide, every second. Our industry-leading conversational search platform allows business users to create, configure, design, monitor and optimize digital sales assistants. Like a salesperson in a store, those "virtual sales people" help consumers find the right product through a natural human-like conversation. Both leading enterprise businesses such as Amazon, 3M or Pamp;G as well as small and medium-sized retailers and brands use Zoovu to help their customers, increase online sales, improve their CX, and gain valuable consumer insights.
More so now than ever before, brands need ways to differentiate themselves and elevate the conversation with their customers and prospects. The market is prime for a solution that can leverage modern technologies to streamline the way customers find the products and services that truly meet their needs.
We are a high velocity start-up with ambitious growth plans. The challenges will be great, and you will have the opportunity to grow with the organization, all the while having the flexibility and autonomy to put your fingerprint on the role and the way the team delivers to our customers.
Due to the continued growth of the business, we are currently looking for a Product Education Manager.
What is the opportunity?
At Zoovu we genuinely care about our customers: that’s why we are launching a new team to entirely focus on creation of educational content around our product.
You will work in a fast-growing, highly innovative company that’s driving real change in the industry.
The role of Digital Video Content Producer is brand new to Zoovu and you will spearhead the creation of video content for our new Zoovu Academy program as well as social channels to drive thought leadership about Digital Advice. With Zoovu Academy we are providing best-in-class enablement resources for Zoovu customers.
Please share relevant digital video content examples of your work that correspond with the requirements of this role with your applications.
Your responsibilities
- Ensure that learning/training materials are effectively integrated in customer and team training process
- Run regular training courses
- track effectiveness of customer education throughout the customer life-cycle
- Conduct needs analysis, agreeing on course content in alignment with goals and objectives
- Organize an own a regular live webinar schedule
- Contribute to the development and production of product training content
- video lessons
- product specific-training materials
- self-Paced Onboarding Courses
- Leveled Product Certification Courses
- Collaborate with product team, customer success and support specialists to reinforce clear voice and value communication about the product
- Develop guidelines and advocate best practices to educate and enable our customers being successful
- Help building out an engaging and valuable onboarding experience for our customers to help them achieve results and see value
Experience and skills required
- 3-5 years of combined experience building engaging user education materials for a SaaS product, such as written documentation and video tutorials.
- Proven experience in training development, instructional design, and/or teaching
- Stellar presentation skills both on video and in live (online) classroom environments
- Working familiarity with the ecommerce landscape and B2B SaaS technologies
- Able to apply storytelling and effective messaging techniques to persuade, keep learners engaged
- Able to break down and explain complex issues by making them easily understandable
- Tech-savviness; understanding of digital business, interest and excitement for innovative software solutions
- Professionally fluent in English
- a degree in computer science/ IT or a related STEM subject
Sounds exciting, but unsure if you tick all the boxes? Don’t let that hold you back from sending us your application. There is no ‘perfect profile’ so whatever is your