Renewal Manager
PagerDuty, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 13, 2021
Last Date
Apr 13, 2021
Location(s)

Job Description

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Why We Need You
PagerDuty is looking for a Renewals Specialist II to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves in providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring revenue retention.
Working within an established territory, you will liaise with customers daily by phone and email. Working towards a financial quarterly renewal target, you will have a chance to create strong relationships putting you in an excellent position for increased commission and promotional opportunities.How You Impact Our Vision:
  • Prepare and execute on quarterly renewal plans.
  • Use data to understand level of adoption and assess the risk in renewing existing contracts.
  • Engage customers over the phone and with email to understand current status, address issues and ensure on-time renewals.
  • Track and report on key metrics for renewals.
  • Accurately forecast sales activity in SalesforceWork and handle a monthly and quarterly quota.
  • Communicate risk clearly and take the lead in developing resolution strategies.
  • Provide executive management with complete transparency to renewals and solicit executive involvement as required.
  • Understand PagerDuty products and be able to sell their value.
  • Maintain activities, next steps and clear close plans for all renewals in the next 90 days.
  • Work closely with Enterprise Account Managers to develop plans to partner on goals.
  • Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal.
  • Partner with internal teams to address at risk renewals and drive success.
  • Serve as internal project manager to address customer issues and ensure on time renewal.
About You;
  • 3 + years experience.
  • You have excellent written and verbal interpersonal skills.
  • You have prior experience working with customers in a quota carrying role.
  • Experience developing Customer relationships in a renewals team, as an account manager, inside sales, Customer Success Management, renewal sales, or direct response role in the past.
  • You work well under pressure, are a results oriented individual, and a team player.
  • You are well versed in Salesforce or managing sales cycle through a CRM.
  • Ability to use data to understand customer adoption and risk.
  • Experience with SaaS subscription revenue model and sales processes.
  • Ability to multitask, prioritize, and manage time effectively.
  • Be hardworking, have track record of success, and demonstrated drive for achievement.
  • Previous experience working with renewals is a plus.
PagerDuty offers:Competitive salaries and company equityComprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family401K with 1% matchPre-tax commuter benefits, FSA, cell phone allowance and more!Generous parental leavePaid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leavePaid employee Volunteer Time - 20 hours per yearBi-annual company wide hack weeksOpportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate

Job Specification

Job Rewards and Benefits

PagerDuty

Information Technology and Services - Kingston, Canada
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