Customer Success Fellow - Summer 2021
Solstice, United States
Job Description
Title: Customer Success Fellow
Term: Full-time (40 hours/week), 12-16 weeks
Compensation: $15.00 per hour
Location: MA-based or MA college/university undergraduate or graduate student
Position Overview:
Work hand-in-glove with our Customer Success team to complete activities related to the Solstice customer experience. Your role will involve a variety of tasks including responding to support tickets, optimizing use of support related softwares, building out knowledge documents, and getting involved with a variety of activities related to the internal operations processes of an early-stage company. We’re looking for someone who isn’t afraid to dive right in, willing to learn on the fly, and eager to contribute wherever needed.
Requirements
Responsibilities:
- Respond to customer support tickets via phone, email, and live chat
- Assist with onboarding and welcoming new Solstice customers
- Contribute to the optimization of Freshdesk and the Solstice Customer management platform with both an internal and external perspective
- Create internal workflow and knowledge cards for institutional memory
- Contribute to the development of a Customer Success Team manual/playbook
- Conduct research on and prepare presentation materials for special projects
- Other duties as assigned
Who You Are:
- Patient, compassionate, and thoughtful person who enjoys communicating with customers of all ages and backgrounds to resolve their Solstice-related questions and concerns and provide an excellent customer experience!
- Highly organized and detail-oriented person who does not let tasks slip through the cracks
- Excellent command of the written and spoken word
- Interest in getting things done cross-functionally across an organization
- Ability to manage multiple projects and communicate effectively
- Strong computer skills and ability to learn new softwares quickly
- Excited to have an impact on a small team in a fast-paced startup environment
- Team player mentality and positive attitude
- Excited to work in renewable energy / cleantech
Benefits
As an Customer Success Fellow You Will Gain:
- Real world experience doing hands on Customer Success activities for an early-stage company
- A deep understanding of the solar and renewables energy space
- Hands on startup experience in cleantech
- Knowledge from and personal interaction with the company’s leadership
Solstice was founded to advance equity and inclusion in America. We are committed to living those values, not just in the work we do to promote environmental and energy justice, but in how we grow as an organization. We seek always to expand leadership opportunities for marginalized communities in the global transition to clean energy.
Solstice is an equal opportunity employer. We hire, train, compensate, and promote without regard to race, religion, gender identity or expression, sexual orientation, disability, age, national origin, genetics, veteran status, or any of the other characteristics that give each of us unique perspectives and capacities.
We’re a team of mission-driven, passionate, and dedicated individuals. We’ve fostered an inclusive and fun culture through regular socials and even solar farm field trips. Apply today and get to know us!