Key Account Manager, Global Sponsorships
Vivino, United States
Job Description
We’re changing the way people enjoy wine, and consequently disrupting one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we’ve created the world’s largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly and Vivino will be at the forefront of this growth. Now is the time to join a fast paced and growing team.
Based in San Francisco and reporting to Senior Director, Global Sponsorships, the Key Account Manager, Global Sponsorships is responsible for managing a book of business of high value accounts and will provide concierge level service to the clients while also actively working to upsell and expand the portfolio when applicable.
RESPONSIBILITIES
- Manage the full post-sale client relationship for a growing book of business of large wine groups globally
- Provide strategic advice to help client accounts grow
- Schedule and conduct monthly optimization calls with each client
- Generate and conduct quarterly business reviews on partner performance
- Liaise with the Global Sponsorships Success team and Wine Content team as necessary to complete onboarding
- Identify opportunities to further enhance client relationships and lead new initiatives to improve engagement
QUALIFICATIONS AND SKILLS
- Has a bachelor’s degree or higher
- 5-7 years phone sales and/or account management experience
- Has a growth mindset. The Global Sponsorships Team is a start up within Vivino, so you should be comfortable operating outside of your comfort zone. If you like to challenge yourself, push the boundaries and expand your skill set, then you can be successful with us.
- Is a strategic thinker. Your clients will have oftentimes large brand teams and will recommend evolutions to the product we may be willing to implement. You will need to be the sort of person who thinks through the pros and cons of these requests and recommends the best course of action to bubble up their feedback.
- Has excellent communication skills. You will be liaising with the other sales reps and with ever evolving marketing teams without our clients’ orgs. You need to be able to clearly get your point across with a diverse cross-continental group both internally and externally.
- Is endlessly positive. If you are a person that chooses to have great days even (especially!) when things don’t go your way, if you are fundamentally positively-charged and setbacks and unpleasant surprises just roll off your back, then you can be successful with us.
ABOUT VIVINO
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino’s unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.
We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland and Hong Kong.
Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity, but as an offering of a cultural experience that was once out of reach for many, but is now open to everyone.
VIVINO’S FIVE CORE VALUES ARE:
- Always Strive for Better
- Work Together
- Earn and Offer Trust
- Be Approachable
- Lead with Data
VIVINO OFFERS EMPLOYEES OF OUR SAN FRANCISCO TEAM:
- Unlimited paid time off
- 100% medical coverage
- A stocked fridge amp; catered lunches twice weekly
- Discounts on wine purchases
We also learn about and explore the wonderful world of wine together on a regular basis through tastings and events. A passion for and interest in wine is helpful, but not required.
COMMITMENT TO DIVERSITY AND INCLUSION
Vivino is an equal opportunity employer (EOE) and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status or any other characteristic protected by applicable federal, state, or local law.