Associate Director, Client Success
Specialists On Call, United States
Job Description
SOC Telemed (SOC) is the largest national provider of telemedicine technology and solutions to hospitals and health systems. SOC’s technology platform, Telemed IQ, enables life-saving patient care through teleNeurology, telePsychiatry, and teleICU and empowers healthcare organizations to build telemedicine programs in any clinical specialty. SOC provides healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. The company was the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.
Our vision: to connect patients to the highest quality clinicians at the right timeregardless of proximity.
Our mission: to systematically optimize how healthcare is delivered, partnering with healthcare organizations to bring clinicians and patients together. By providing the foundation for our partners’ telemedicine initiatives, SOC Telemed increases access to care, eases transitions between acute and post-acute care, and improves patient outcomes in a measurable way.
Preferably looking for candidates in the Western US
Client Success roles at SOC Telemed have a unique opportunity to work closely with our client executives at hospitals, health systems and similar facilities to provide valued guidance with regard to strategy, objectives and definition of future SOC Telemed platform opportunities. In this role, you will:
- Own the overall client experience in your assigned territory and manage the client relationship post implementation
- Articulate service line value and facilitate resolution to client inquires
- Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization
- Perform monthly calls and quarterly business reviews with your book of business to maintain client health and strengthen the client partnership
- Directly influence our clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues in the relationship
- Balance your role as a client advocate and strong representative of SOC with minimal supervision
This may be the perfect next job for you if you are:
- Passionate about the positive ways technology, particularly telemedicine, can improve healthcare
- Able to apply strategic, critical and analytic thinking skills to facilitate resolution to client issues and requests
- Familiar with healthcare or hospital terminology, departments and roles
- Flexible and able to travel within territory amp; corporate offices (Monday Friday)
- Strongly Comfortable with communicating with and/or presenting to any level of employee in a hospital setting (c-suite, clinical, both nurse amp; physicians, credentialing, quality, and IT staff)
- Prepared to act as the subject matter expert on your clients with internal SOC stakeholders, reporting on trends, issues, and opportunities that will help us to improve product offerings and operations
- Organized and project management oriented
Requirements
Education:
Bachelor’s Degree in healthcare or related field preferred
Experience:
Minimum of three years of experience in a client facing account management role in healthcare. Must have experience in roles such as, but not limited to, Account Executive, Account Manager, Customer Relationship Manager, or similar. Education may be substituted in lieu of experience.
This experience must demonstrate the following, at minimum:
- Successful use of CRM applications for documentation and gathering information
- Ability to communicate information clearly using standard Microsoft applications: Outlook, Excel, Word, and PowerPoint
- Ability to organize data to communicate during face to face, video or phone based meetings (internally and externally)
Travel:
40% - 50%
Benefits
The benefits program is designed to provide you with the opportunity to select benefit options that best fit your lifestyle and personal choices.
Benefits Include:
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Short and Long Term Disability
- Employer Paid 1x Life and ADamp;D (Supplemental available)
- 401(k) amp; Roth 401(k)
- Up-to 16 days of PTO
- 10 Paid Holidays
- Pregnancy and Parental Leave
- Military Leave Pay