Work for a cloud innovator consulting global organizations. Key focus areas include systems administration, doing password resets, PC hardware and software troubleshooting and upgrades. You will be responsible providing customer service to new and existing clients.
Duties and Responsibilities
- Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
- Research, resolve and respond to various user requests and inquiries
- Provide detailed description of problems and resolutions in the ticketing system
- Perform administration of virtual and physical desktops using various tools
- Perform daily system monitoring
- Perform regular security monitoring to identify possible intrusions
- Provide support for escalated requests from the service desk
- Provide friendly, courteous, and quality systems support to all users
- Remote thin client management
Requirements
- Desire to grow their IT career into Systems Administration or other areas
- Windows7 amp; 10 OS troubleshooting
- Windows Server Operating Systems a plus
- Virtualization a plus
- Hardware troubleshooting/repair
- Phone System management a plus
- Active Directory, DNS, DHCP, VPN
- Must be a self-starter and able to complete tasks with minimal supervision; great communication and customer service skills. This includes positively interacting with clients in person and over the phone.