Work for a cloud innovator consulting global organizations. You’ll monitor, secure, patch and support the Citrix and VMware Horizon environments of our Managed Services clients. Key focus areas include Citrix Virtual Apps and Desktops, Citrix Endpoint Management, Citrix Workspace, Citrix Gateway environments and VMware Horizon. You will be responsible providing customer service to new and existing clients.
Duties and Responsibilities
- Manage Citrix Farm and Servers Upgrade/Maintenance
- Implement and support Group Policies
- Develop and maintain Citrix /VMware Horizon related standards, policies, and procedures
- Plan, design, and implement necessary configurations to ensure disaster recovery policies and compliance with Citrix systems
- Perform administration of virtual desktops using Citrix tools
- Perform daily system monitoring
- Perform regular security monitoring to identify possible intrusions
- Provide support for escalated requests from the service desk
- Provide friendly, courteous, and quality systems support to all users
- Remote thin client management
Requirements
- 1-5 years of field experience setting up and maintaining Citrix VDI or VMware Horizon environments
- Strong technical knowledge of most versions of Citrix or VMware Horizon
- Experience with Citrix Gateway is a plus
- Experience with troubleshooting software/application issues with operating systems
- Experience with ticketing systems such as ConnectWise experience is a plus
- Needs to be a self-starter and motivated
- Experience with managing thin clients a plus