Leasing and Management Associate
First Realty Management, United States
Job Description
A family-owned and privately held property management company, First Realty Management has more than 65 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.
At the core of it all, our talented employees are what make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else we always put our team members first.
We are seeking a full-time Leasing and Management Associate who provides superior customer service to site residents, responding to their needs and assisting them with site services. Under the direction of the Property Manager, the Leasing and Management Associate is responsible for developing and carrying out the property's marketing communication program. Coordinates all rental activities, maximizes visibility and customer traffic, and conducts market research to ensure occupancy goals are met. Assists Property Manager with resident communication and administration tasks.
Job Functions:
Markets vacant units to potential residents by:
- Establishing and maintaining contact with prospective residents
- Showing units
- Demonstrating and highlighting property’s advantages
- Ensuring model and vacant apartments are ready for showing
- Following up on all inquiries and undecided prospects
Completes leasing process by:
- Processing applications according to established procedures
- Completing appropriate background checks
- Processing leases
- Ensuring apartment readiness for move-in
- Scheduling apartment inspection with the local housing authority, if applicable
- Processing move-in certification and other rental subsidy-related paperwork, if applicable
- Adhering to fair housing regulations in all aspects of the leasing process
Increases flow of customer traffic and maximize property’s visibility by:
- Ensuring the property's curb appeal is attractive and appealing
- Developing effective communication materials, i.e. advertising and promotional materials, developing on-site activities and promotions
- Managing content for property’s social media pages
Conducts market research on the local competition by:
- "Shopping" competitor properties
- Gathering data on competitors’ prices and marketing techniques
- Identifying economic trends
- Collecting data on customer/resident preferences
Uses data to forecast future market trends and works with the property manager to plan site strategies to address these trends.
Monitor’s effectiveness of marketing program and collects data on customer preferences by:
- Completing and monitoring guest cards
- Analyzing information on guest cards
- Placing follow up phone calls to potential residents
- Completing vacancy and traffic reports
Fosters and maintains positive resident relations to achieve satisfactory resident retention rate by;
- Conducting new resident orientation
- Responding to resident service requests and other resident needs in a prompt, efficient, courteous manner
- Communicating site/resident issues and concerns to the property manager, and
- Assisting resident activities director with resident activities and programs
Other Job Functions
- Answer’s the phone and greets visitors to the management office
- Other duties as assigned by Property Manager
- Work weekend hours as required.
Requirements
Skills amp; Abilities:
- Excellent marketing and social media skills
- Experience using social media sites such as Facebook, Instagram, Zillow.com, Rent.com and additional property management social media sites
- Ability to develop marketing, promotional, and other communication materials
- Excellent communication skills, both verbal and written
- Strong resident relations/customer service skills
- Strong skills in data gathering and evaluation techniques
- Proficiency in Microsoft Word, Excel, Internet
- Familiarity with local, state, and federal housing regulations and any housing programs applicable to property preferred
- Detail-oriented
Level of Education/Training/L