Customer Retention Specialist- Work at Home TX
OptimumCX, United States
Job Description
Customer Retention Specialist- Work at home- Texas Residents ONLY
Leader in Customer Experience Solutions, OptimumCX, is seeking a Customer Retention Specialist - Work at Home.
Compensation: $12 - $14.50 an hour, depending on performance.
Customer Retention Specialist Overview:
This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The Customer Retention Specialist will provide exceptional customer service experience to small businesses located primarily in North America. Use your persuasion skills to win back customers and get rewarded! You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. You’ll actively listen to understand the customer’s reasons for leaving and retain them through a variety of defined playbook strategies. Specialists will be participating in paid, virtual training from home. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonuses for meeting and exceeding targets!
Customer Retention Specialist - Work at Home Primary Job Functions:
Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their services
Achieve and exceed individual monthly targets
Probe for the reasons why the customer is planning to switch services
Execute best retention practices using your persuasion skills
Manage all interactions and offers in Salesforce.com
Customer Retention Specialist - Work at Home Requirements:
Must be at least 18 years of age
Must live in the state of Texas
Must have a HS Diploma/GED
Must be able to pass a background check
Able type a minimum of 30 WPM
Customer Service Experience 1-2 years
Punctuality (Good Attendance)
Positive and Professional Demeanor
Persuasion Skills
Active Listening Skills
Customer Focused
Computer Skills understanding of cloud computing and telephone/communications services
Detailed Oriented
Strong communication skills both verbal and written
Solid experience in problem solving and resolution skills
Strong analytical skills, able to multitask
Salesforce and/or CRM experience preferred
A quiet/isolated place to work that will eliminate distraction
Physical Demands:
Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.
Customer Retention Specialist - Work at Home Desired Skills:
Previous sales and/or retention experience in a call center
Work at home experience is a plus
Requirements
Customer Retention Specialist - Work at Home Technology Requirements:
All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.
Windows 10 Pro
Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
8 GB RAM or better
Two or more monitors
Ergonomic keyboard and mouse
Webcam
Headset- Must have noise cancellation and a mute button.
Direct Ethernet connection
Consistent 50/10 Mbps Internet connection
Benefits
OptimumCX Offers Great Benefits, including:
Full time work hours
Paid training
Opportunity to earn bonus’s
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
Benefits offered after completion of 60 consecutive workdays
PTO Accruals start day one