Job Description
Our Company Join a movement in which everyone can win. We started a movement in which everyone can win shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We are obsessed with our product. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Afterpay is offered by more than 55,000 of the world’s best retailers and has more than 10 million active customers globally. In the U.S. more than 5 million customers use Afterpay and is offered by more than 15,000 of the top fashion and beauty retailers across the country - including Anthropologie, Forever 21, DSW, GAP Inc, Finish Line, Levi’s, Lululemon, Ray-Ban and many others. Our U.S. headquarters are located at the heart of the retail and business district in San Francisco, California.
Afterpay is on a mission to power an economy in which everyone wins.
The OpportunityWe’re looking for a Director of Field Education amp; Engagement to design and scale Afterpay’s store associate curriculum amp; engagement programs. As Director of Field Education amp; Engagement, you’ll define how Afterpay engages and facilitates connections with store associates across thousands of merchant partners. You’ll ensure consistency and quality of experience, while taking into account the different categories, brands, and regions Afterpay serves. The ideal Field Education amp; Engagement Director will take their years of best-in-class retail experience and apply an entrepreneurial approach to creating and scaling learning and development and engagement programs for Afterpay across 100,000+ storefronts and millions of store associates.
We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin-Develop a North Star philosophy that guides our decision-making and operationalization of Afterpay field training and engagement programs-Partner with creative to create uniquely Afterpay amp; bar-raising store team curriculum and engagement programs that address new customer and revenue growth opportunities head-on-Align creative concept development with store team experience objectives and business needs, working cross functionally with internal stakeholders including marketing, creative, sales, and operations in addition to merchant partners-Own the development and launch of Afterpay field training amp; development programs in order to drive store team engagement, and ultimately in-store usage -Create a best in class knowledge of store teams amp; engagement models in each sector (fashion, beauty, department stores, mass retail, home, etc), to drive a measurable impact on shopper understanding, purchase intent and conversion-Oversee the design, production, and project management for learning amp; development programs -Identify and onboard 3rd party vendors as needed to serve scale-Own process from briefing to delivery-Drive weekly/monthly/quarterly communications to all stakeholders in various formats-Lead the review and analysis of all in learning programs, demonstrating sales uplifts, CX impact and ROI-Oversee planning and management of program budget, leveraging financial rigor to prioritize and allocate resources effectively
Who are you?Like us, you’ll be obsessed with our product. You’ll get a kick out of seeing and feeling the impact of your work as more and more people gain financial freedom and retailers grow across the globe.
You will have .-8+ years experience in learning amp; development, field training leadership, and/or field marketing-Proven e-learning design and development experience and experience with designing, developing, and delivering blended learning strategies-Significant experience in high-growth consumer-facing or retail-centric environments-Highly collaborative, globally minded with an extremely high level of customer focus and cultural sensitivity-Proven success in delivering results in a fast-paced and dynamic business environment-High attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously-Excellent leadership skills with experience managing a team of at least 5 people-Ability to travel up 20% of the time
We play fair and reward you for doing the right thing. We pride ourselves on fairness and offer equitable and competitive compensation. You will receive medical, vision and dental insurance - 100% covered. Once we are back in the office you will enjoy working from our beautiful office space in the US and feel trusted to work flexibly, remaining connected to smart people in all our locations. We are proud to support working parents of all genders in every country with a market-leading, equitable parental leave program including access to paid leave. When you’re built from the ground up, there’s always room f
Job Specification