Job Description
Our CompanyJoin a movement in which everyone can win. We started a movement in which everyone can win shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded five years ago in Sydney, Australia, Afterpay has over 13.1 million active customers globally and more than 74,000 of the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.Afterpay is completely free for customers who pay on time helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
About the RoleOur Client Success team is an elite team of client-facing problem solvers who optimize Afterpay’s program and services for retailers in order to equip them in a fast-changing landscape. We’re seeking account managers that will make Afterpay a relevant, long-term, value-creating partner for the retailers in the Afterpay network.As a member of the Client Success team, you’ll tend to your own part of the portfolio of partners. We are assembling a team who can ensure we’re meeting client needs at the highest level possible, bringing new product and marketing ideas to life by way of perpetual feedback between retailer and our product, marketing, and tech teams. Ultimately, we’re looking to tell the story of our value proposition by way of business reviews and relationships, bridged by data and results. That story will help us attain our goal of retention and growth of partners.We are much more than our job descriptions, but here’s where you will begin.-Monitor partner launch process after account assignment-Effectively and proactively engage partners in discussions on business performance, existing product and marketing ideas, implementation of best practices, and partner’s strategic initiatives.-Own broad relationships across the partner organization, and cultivate those through in-person meetings, ongoing dialogues, and partner entertaining.-Navigate challenges and objections from partners in real-time discussions both in person and via conference.-Use data to build Afterpay’s business case and address partner inquiries or concern, and effectively communicate results of internal analyses to partners.-Collaborate with team on negotiation strategies for partner renewals, and successfully execute on those strategies to drive contract extensions.-Proactively engage the analytics team with suggestions and feedback on new retailer insights and new data and analysis needs to tell stories relevant to specific partners.-Aggregate and deliver key retailer insights to Product, Marketing, and Sales organizations in structured, consistent, and proactive manner.-Amplify the voice of retailer across organization through multiple touchpoints.Who are you?Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.You’ll have.-10+(Dir.) in a client-facing account management or business development type position-Robust understanding of the retail landscape a huge plus.-A track-record of growing accounts and earning trust-Experience building and delivering impactful presentations to executive-level decision-makers-Negotiation skills as evident from previous experience working within varying cost structures-Intermediate to Advanced Excel and PowerPoint skills-A problem-solver who loves to deliver high quality support, someone who cares-Someone comfortable with travel (20-30% of the time)
How we reward you. We have a pay for performance culture so you can expect to be rewarded for high performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enroll in our share matching plan.We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We offer a wide range of insurance programs so you have the flexibility to choose what is best for you. Afterpay covers 100% of the employee cost and 75% of the cost of your dependents.We value diversi
Job Specification