Job Description
Our CompanyJoin a movement in which everyone can win. We started a movement in which everyone can win shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded five years ago in Sydney, Australia, Afterpay has over 13.1 million active customers globally and more than 74,000 of the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.Afterpay is completely free for customers who pay on time helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
The OpportunityWe launched our in-store payment offering in October 2020 with retail partners like Forever 21 and Finish Line. As we continue to grow our in-store presence in 2021, we’re looking for an Associate Manager of Retail Operations amp; Strategy to focus on the impact and efficiency of our retail strategy efforts.
We are much more than our job descriptions, but here’s where you will begin.-Identify opportunities to uplevel the operational excellence of the retail program with an eye to improving processes, escalating key business opportunities, and streamlining cross functional collaboration-Leverage your knowledge of, and ongoing research on retail industry trends to drive program innovation and ensure the Afterpay in-store experience remains best-in-class-Help us to see around corners, collaborating with the Senior Manager of Retail Operations on the evolution of Afterpay’s customer and field team engagement strategies as the program expands into new verticals-Review and analyze key program success metrics to determine effectiveness and scalability. Drive for solutions when performance doesn’t meet targets
Who are you? (Qualifications) Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay
You’ll have .-Afterpay’s mission speaks to you. You’re excited about the opportunity to be at the forefront of retail industry innovation-You believe that a customer-first strategy is a key growth lever. You can rattle off 10 businesses getting it right and which tactics you’d borrow, but also what you’d do differently-You are equal parts creative and operational, with a track record of owning and executing solutions to hard problems-You have an entrepreneurial spirit, no task is too small if it drives the business forward-You are comfortable in dynamic, fast-paced, occasionally ambiguous environments-6+ years of experience in strategy, consulting, consumer product, or customer experience -focused roles-Bachelor’s Degree preferred, or equivalent combination of education and experience-High-growth startup and retail and/or ecommerce experience is a plus
How we reward you. We have a pay for performance culture so you can expect to be rewarded for high performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enroll in our share matching plan.We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We offer a wide range of insurance programs so you have the flexibility to choose what is best for you. Afterpay covers 100% of the employee cost and 75% of the cost of your dependents.We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.
How to ApplyWe don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re brave, if you’re committed to doing the right thing and excited by this opportunity, click apply now!Afterpay is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.
Job Specification