Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job titlenobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Our TeamThe Medallia People and Culture (Pamp;C) team speaks directly to its name. The company’s cultivator of talent, champion of development, and safekeeper of culture, People and Culture defines Medallia both as a brand and employer. Inspired to find and bring out the best, we’re responsible for our people processes: recruitment, hiring, onboarding, benefits, performance management and growth, and support during life-changing moments. Our team balances playfulness and collegiality with dogged ownership of our work.
The RoleIn this role, you will support functionally aligned teams including Engineering and Product Management, in partnership with the PnC Leader. You will serve as the primary Pamp;C point of contact for early to mid-career Medallians and managers.At Medallia, the HR Business Partner team solves complex organizational challenges with a people lens; the emphasis is equal on each word in the title:
HR - You’ll apply a people lens to complex organizational and business challenges.
Business - Your business acumen will set you apart from the crowd.
Partner - While you’re a core member of the People and Culture team, you’ll work so closely with your key business groups that they value you as part of their team.To be successful, you’ll need to challenge the status quo, push your partners to be great, and use data in addition to your laser sharp people instincts to drive decisions. As a core part of this role, you will be delivering critical people programs including compensation, performance and development. Across these programs, you will work to create structured and objective processes, and an environment where all Medallians feel a sense of belonging.You have the chance to own your career path as we build and grow a world-class organization. This opportunity is a full-time role with minimal travel.Responsibilities
- Serve as a sounding board, coach, and counsellor by being the primary Pamp;C point of contact for early to mid-career Medallians and managers; build listening posts and develop a keen understanding of current sentiment, cultural concerns, and opportunities to advance how we do business and work together (e.g. through weekly ‘office hours’, coffee chats, new manager check-ins).
- Partner with our HR Centers of Excellence across Talent Acquisition, HR Operations, Total Rewards, Employee Relations and Diversity amp; Inclusion to design solutions for your business including but not limited to developing a deep understanding of the competitive talent landscape with respect to future needs of the organization, partnering on people processes, global mobility and HR administration, enhancing the employee experience, and supporting employee relations concerns.
- Analysis and development of organizational design and effectiveness, supporting Medallia's geo expansion across the global regions, including restructuring and workforce planning.
- Delivery of core Pamp;C programs, and best-in-class training/coaching in support of these programs across multiple business areas and throughout the employee life cycle, including Voice of Medallia, compensation cycles and other reward and recognition initiatives, support of New Hire Orientation and on-boarding activities, conducting of exit interviews, analysing and feeding back on data, and support of all performance management activities.
- Support the creation and delivery of best-in-class training to support the above activities.
- Management of People Dashboards, analysis of trends and metrics, and development of future programs to address people issues.
- Comprehensive systems management of Medallia’s HRIS, Workday, for administration of employee life cycle events, best-practice audits (probation, annual leave) and regional reporting.
Minimum Qualifications
- 8+ years of combined HR experience (i.e. HR business pa