Technical Support Engineer
Cambridge Mobile Telematics, United States
Job Description
Join us in making roads safer by making drivers better!
CMT is seeking a Technical Support Engineer to join our Technical Support Team and respond to a variety of queries (both technical and non-technical) from our business customers, end-users, and internal employees. Our team is made up of an inquisitive bunch - we are not system architects, but we can write enough code to put together a report that runs against a database. We're not sysadmins, but we can tell the difference between a 200 and a 400 in an http call. We're not tech writers, but we can write a paragraph of clear explanation that someone non-technical can understand. We understand how the server works better than the app developers do, we understand how the app works better than the server developers do, and we know what lives where in the database. We are troubleshooters and detectives for the insufficiently documented, and We Figure Stuff Out.
Responsibilities
- Tier 2 and Tier 3 technical engineering support with an occasional Tier 1 if needed
- Understand how the different technical components of our platform mobile software development kit, server processing engine, database, report generation, and web portal function and interact with one another
- Use the following troubleshooting techniques: Searching server logs, querying databases, running automated reports
- Write clear explanations of technical components to a non-technical audience
- Work with other engineering teams for troubleshooting
- Answer technical questions from product and sales teams
- Work collaboratively with the rest of the Support team
Requirements
- 5+ years of professional hands on technical engineering support experience
- Bachelors of Science in Computer Science, Engineering of quantitative field or equivalent work experience
- Excellent Tier 2 and Tier 3 technical support for SaaS (B2B)
- Write code using scripting languages such as Python
- SQL databases queries
- UNIX/Linux/OSX command line tools and scripts
- Ticket system experience such as Jira Service Desk
- Excellent communication skills, both verbal and written, with customers, end-users, and internal colleagues
- Excellent decision-making, problem solving and conflict resolution skills
- Ability to work in a quickly changing environment
- Inquisitive and interested in learning new technologies and methods
- Attention to detail, resourceful, and highly organized
Benefits
Cambridge Mobile Telematics' (CMT) mission is to make the world’s roads and drivers safer. Since its first product launch in 2012 that pioneered mobile usage-based insurance, CMT has become the world’s leading telematics and analytics provider for insurers, rideshares, and fleets. CMT’s DriveWell platform uses mobile sensing and behavioral science to measure driving risk and incentivize safer driving, while its Claims Studio reduces the claims cycle time with real-time crash detection, crash reconstruction, and damage assessment using telematics and artificial intelligence. CMT has over 50 active programs with insurers and other partners, improving safety for millions of drivers every day around the world. Started based on research at MIT and backed by the SoftBank Vision Fund to fuel its rapid growth, CMT is headquartered in Cambridge MA. To learn more, visit www.cmtelematics.com and follow CMT on Twitter @cmtelematics.
Our Benefits Include:
Health Care Plan (Medical, Dental amp; Vision)
Retirement Plan (401k match)
Life Insurance (Basic amp; ADamp;D)
Unlimited Paid Time Off (Vacation, Sick amp; Public Holidays)
Short Term amp; Long Term Disability
Work From Home
Flexible Scheduling Options