Patient Financial Navigator
Spring Fertility, United States
Job Description
Who is Spring Fertility?
We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!
Why should you join our team?
We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion, teamwork, and above all, are united by our shared commitment to put patients first.
Requirements
The Financial Navigator assists patients with billing account management and collaborates with external parties to ensure financial coverage for new patients. Working independently, the Financial Navigator will explain financial information, maintain financial records, and follow up with patients and other parties to ensure accuracy and completeness of information.
Some day-to-day responsibilities include:
- Manage cryopreservation storage billing accounts, including collecting billing information, processing payments, and reconciling completed payments after each billing cycle
- Managing payment plan accounts, including collecting billing information, processing payments, and recording completed payments after each billing cycle
- Third party payor authorization requests, reviewing completed authorization requests for accuracy and uploading in patient record
- Communicate to internal staff in a clear and concise manner, the financial status of the patient by analyzing and reviewing the patient’s accounts receivables and trying to resolve any issues related to it
- Appropriately document and report payment
- Collect estimated liabilities from patients
- Create and share invoices for patient accounts
- Ability to simplify complex concepts when explaining to patients
- Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction.
Our ideal candidate has:
- Associates or Bachelor’s degree
- 2 + years of experience in a healthcare billing department preferred
- Proficient knowledge of medical terminology and billing practices
- Proficiency in MS Office required
- Exceptional written and verbal communication and interpersonal skills
- Able to manage a flexible work schedule which may include weekends and holidays, with some flexibility to work from home after proven proficency
Benefits
Investing in you today
- Competitive Medical, Dental, and Vision Plans
- Paid Time Off to enjoy you time!
- Career development and cross-training opportunities
- Snacks, snacks and more snacks! Let’s face it everyone loves snacks!
Investing in your future
- 401k Match
- Fertility Benefits Program
- Paid Life and Disability Insurance
- Career progression with a fast-growing company
Visit our Careers Page to learn more about us! www.springfertility.com/careers