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Concierge Team Member (Customer Service)
SHAiR Your Car, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 23, 2021
Last Date
Apr 23, 2021
Location(s)
Job Description
- Apply effective troubleshooting techniques under pressure
- Develop and maintain a knowledge base of the evolving products and services
- Develop relationships with Users via Intercom and e-mail
- Document and update User records based on interactions, Intercom and SF updates
- Intercom response times: First greeting within 1 second and an average Intercom conversation response time of 5 seconds
- Manage a Users profile requests
- Mandatory to become verified on the SHAiR app
- Mandatory to learn and understand SHAiR policies
- Mandatory to learn functionality of SHAiR app
- Onboard new accounts; educate Users on how to apply and become verified
- Onboard new Users, Owners and Drivers
- Participate in daily team meetings and offer ideas, suggestions and recommendations to improve User experience
- Provide information about the products and services
- Provide recommendations to Users for bookings and postings
- Read one book a month from Team Reads
- Troubleshoot and resolve product issues and concerns
- Written daily goals
Requirements
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Computer literate
- Minimum 50 WPM
- Enjoys prospecting for new business and connecting with existing Users (customers)
- Uphold SHAiR in a professional manner at all times; represent SHAiR in a positive light, help raise brand awareness and provide Users with a memorable experience
- 2 years experience with customer service management software is preferred
- A motivated self-starter
Benefits
- Dental and Vision Insurance
- Medical Insurance
- Salary: $35,000- $45,000
Job Specification
SHAiR Your Car
Information Technology and Services - California, United States